Dear Tania Fox
Thank you for posting in the Microsoft community.
First of all, I would like to ask you what brand and model of printer you are using. Using a USB local connection or using a network connection.
The problem you are experiencing is usually related to the printer driver or the configuration of the printer.
Printing garbled or unexpected content is usually caused by one of several reasons:
- Printer driver issues: If a printer driver is newly installed or upgraded, this may cause compatibility issues. This can happen after a Windows update where some of the drivers may not have been properly updated.
You can go to the printer manufacturer's website and update the full printer driver.
- Print Queue Problems: Sometimes there are problems with the jobs in the print queue, resulting in unexpected printouts.
You can try emptying the print queue to see if that solves the problem.
- Format issues: If the file format being printed is not supported by the printer, the printer may try to interpret the file and output garbled code. For example, when printing HTML pages or other web content, it is possible to output technical information instead of the expected content.
- network connection problems: If your printer is a network printer, unstable network connections may result in erroneous commands being sent to the printer.
- Document source: If you are printing a document from a particular application or website, the application may be generating print data in error, resulting in garbage output.
Solution steps:
- Check and update the printer driver: Make sure the printer driver is the latest version. You can visit the printer manufacturer's official website to download the latest version.
- Empty the print queue: In the taskbar, right-click the printer icon, select “View Printing Documents”, and then empty the queue.
- Try a different print document: Print from another application or file format to verify that the problem still exists.
- Restart the printer and computer: Sometimes a simple restart can resolve some software conflicts.
- Check network settings: If you are using a network printer, make sure the network connection is working and try reconnecting the printer.
If the above steps don't solve the problem, consider contacting the printer manufacturer's customer service support with detailed information and they can provide a more specific solution. Hopefully, these suggestions will help you resolve your troubles! Feel free to let me know if you need more help.
Best Wish
Shawn.Z-MSFT | Microsoft Community Support Specialist