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lenovo laptop will not update

Anonymous
2025-02-21T17:27:30+00:00

windows update refuses to download and install an update. It gets stuck on 17% progress and doesnt change for hours until it simply says to retry. On latest bios update. Have attempted to run windows update troubleshoot, no change.

Windows for home | Windows 11 | Install and upgrade

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  1. Estrella721 36,545 Reputation points Independent Advisor
    2025-02-21T18:08:51+00:00

    Thank you for the screenshots. Since this is a major version update, please try the following steps:

    >>Reset Windows Components

    In your search bar type CMD and right-click it, select run as administrator

    Copy and paste each of the commands below then Enter:

    net stop bits

    net stop wuauserv

    net stop appidsvc

    net stop cryptsvc

    Ren C:\Windows\SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start bits

    net start wuauserv

    net start appidsvc

    net start cryptsvc

    Restart your PC once done and then try again.

    >>If the issue continues, try a repair in-place upgrade while keeping your files and apps. This helps fix or replace any corrupted files that may be causing the problem.

    Note: Before doing so, unplug all unnecessary external peripherals connected to your PC, and temporarily disable any third-party antivirus program to avoid interference.

    1. Click the 'Download now' button under 'Windows 11 Disk Image (ISO)' and save it to your computer: https://www.microsoft.com/software-download/win...
    2. Run the downloaded file and select 'Yes' when prompted by User Account Control (UAC).
    3. Accept the Microsoft Software License Terms if you agree.
    4. On the 'What do you want to do?' screen, select 'Upgrade this PC now' and click 'Next.'

    (This stage will download, verify, and create the Windows 10 or 11 installation media.) It will take some time to complete.

    1. Under 'Choose what to keep,' select 'Keep personal files and apps,' then click 'Next.'
    2. Click 'Install,' and the installation will begin. (This process will take some time, so please be patient.)

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  1. Estrella721 36,545 Reputation points Independent Advisor
    2025-02-21T18:40:27+00:00

    Thanks for your reply. You are trying to download the Windows Installation Assistant instead of the 'Windows 11 Installation Media,' which is the next option below under 'Create Windows 11 Installation Media.

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  2. Anonymous
    2025-02-21T18:05:16+00:00

    here are the screenshots

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  3. Anonymous
    2025-02-21T18:25:09+00:00

    some of those commands dont work,

    Ren C:\Windows\SoftwareDistribution.old returns 'the syntax is incorrect'

    Ren C:\Windows\System32\catroot Catroot2.old returns with 'a duplicate file or no file could be found'

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  4. Estrella721 36,545 Reputation points Independent Advisor
    2025-02-21T18:02:09+00:00

    Hello, I'm Estrella, and I'm here to assist you. I understand that this situation has been challenging for you. I'll do my best to help.

    1. What are the build and version of your Windows?

    In the search bar, type Winver and hit Enter.

    Please share a screenshot of that window.

    1. Go to Settings > System > Windows Update. Take a screenshot and send it here.
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