USB-C hub driver cannot be installed/updated, the Device Manager always shows the MS universal driver from 2006 not the current driver

Your experience shows that even though a laptop has a USB‑C port, the actual capabilities can vary significantly between models and price points. For your HP 17‑cp3278ng, the port is intended for basic data transfer rather than full docking station functionality. This limitation explains why:

-- The manufacturer’s drivers (which are meant for more advanced USB‑C controllers) never “take over.”

-- The HP Support Assistant gets confused by the presence of a hub that isn’t fully supported by your laptop’s hardware.

If you need extended functionality (like Ethernet, external monitor support, or charging via USB‑C), the only sure way is to use a device that matches the capabilities of your port.

For your current hardware, it looks like sticking with the basic data transfer functionality is the way to go.

Thank you very much for your explain. 👍

Hello Jeronimo Fuerte,

thanks for your feedback.

I followed your suggestion, but unfortunately it didn't have the desired effect.
In both cases a) USB-C device Dockteck USB-C 7-in-1 Hub model DD0015 and b) HP USB-C docking station HP USB-C Mini Dock, a current manufacturer driver cannot be updated in the device manager, it always remains with the Microsoft universal driver from 2006.
Although USB-C interfaces on computers are actually universal connections, this is apparently different with HP. So I now know that with b) the docking station is ONLY suitable for HP Elitebook and ProBook. In other words: only for high-priced HP laptop models (> 1,000 euros). My laptop HP 17-cp3278ng (799U9AV) is therefore not one of them. How do I know when buying whether a USB-C hub is suitable for my device (or vice versa) and also allows current manufacturer driver updates? So at the moment I only have the USB-C hub b).

According to the data sheet for the HP laptop 17-cp3278ng, the following is described under "Connections": "1 USB Type-C 5 Gbit/s signal rate (ONLY supports data transfer, no charging, no external monitors)". HP Support (phone: +49 69 29993434) told me that my laptop was not compatible with USB-C devices and sent me a list of (high-priced) HP laptops suitable for USB-C hubs. The USB-C interface on my laptop is only intended for data transfer between two computers on the same router!!

From this I conclude that you cannot connect USB-C hubs to low-priced HP laptops (< 1,000 euros) (despite the presence of a USB-C socket) in order to transfer data to USB sticks, SD cards or Internet data traffic via a connected LAN cable. This represents a limited (data transfer) use of the HP laptop, which is not explicitly shown in the advertising. What does HP mean with "data transfer"?

Nevertheless, both of the USB-C hubs a) and b) mentioned above work on the USB-C port with the MS universal driver from 2006. So far, the computer has been stable after reinstalling Windows 11 using the MS Media Creation Tool. However, if I start the HP Support Assistant (UEFI) or HP Support Assistant for Windows in the express test/component test, the test gets stuck on the "processor test". If I remove the USB-C hub ( a) or b)), the processor test and everything else runs perfectly. I don't know to what extent a plugged-in USB-C hub and the HP Support Assistant lead to this problem.

Nevertheless, it would be nice to be able to install the latest manufacturer driver, here: Teckdock, but neither updating the INF files (loaded from the USB stick via button "Update driver") nor updating the driver using the manufacturer's setup program lead to success.
Have a nice weekend!
Best regards!

Michael

Hi, M.Dumont, I am Jeronimo, Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

It's not uncommon for USB-C hubs to be identified as "Billboard Device" in the Device Manager. The Microsoft universal driver from 2006 (version 10.0.xxx) is a generic driver that Windows applies when a specific driver isn't available. Even after running the manufacturers' driver installation applications, if the Device Manager still displays the generic driver, it suggests that the installations might not have successfully updated the drivers.

Since the provided applications don't include INF files for manual installation, consider reaching out to HP and DockTeck support to request these files. With the INF files, you can manually update the drivers via Device Manager by right-clicking the device, selecting "Update driver," and choosing the INF file.

The "Failed: rtux64w.sys" blue screen error could be related to the USB-C hubs or the drivers. It might be worth checking the Event Viewer for more details on what's causing the crash. Additionally, you could try updating or rolling back the rtux64w.sys driver to see if that resolves the issue.

Uninstall the current Realtek USB GbE Family Controller driver:

1.- Open Device Manager.

2.- Expand "Network adapters."

3.- Right-click on "Realtek USB GbE Family Controller" and select "Uninstall device."

4.- Check "Delete the driver software for this device" and confirm.

5.-Restart your laptop; Windows will reinstall a previous version of the driver upon reboot.

Alternatively, visit the Realtek website or your laptop's support page to download and install the latest driver for the Realtek USB GbE Family Controller.

This method has been effective for others facing similar issues