I don't mind, I'm not sure what exactly solved it in the end, because I did try a bunch of things at the same time so I'll recount that this did take me several tries before working seemingly, for no reason. but in the end, I think this is what worked for me
installing big fish is the first step. Once that's installed, I did go to security and made sure that it was one of the apps allowed through the fire wall (you can find this by going to privacy and settings or Opening widows security)
After installation, go to the file location (I had moved my big fish to a separate folder to make life easier for myself) and make sure the game manager is highlighted, (not big fish Game manager specific game manager). And open up properties
When you hit properties, there should be a little menu and you should be able to go to Compatibility (I find that the troubleshooter did not help me any) from there, it seems pretty straightforward. (I decided to run mine off of windows 8 but I know it also does work if you run off Windows Vista)
The next thing I went to is change emulation settings i selected hide X64 emulation, capability (x86 apps only) i also hit used advanced settings for my exact settings there is a picture.
I then opened Big Fish Manager logged in and proceeded to download using purchase history (I did not use the browser for this I do not think that will work. I did try in the past. I did have issues with one particular game, but that seems to be unrelated.)
Let me know if this helped you
this was a result of me getting annoyed and trying to brute force this because my computer is new and covered under warranty. I had no problem with trying every single method I could