Hi there, I cannot get 2025-03 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5053598) to install no matter what I do.

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, rest assured, I'm going to do my best to help you.

Please try the following methods below.

**Run the Windows Update Troubleshooter

https://support.microsoft.com/en-us/windows/win...

**Make sure Windows Update and Background Intelligent Transfer services are available and running.

Press Windows key+R to open Run then type: services.msc

Press Enter to open Services app

Double-click Background Intelligent Transfer Service.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Double-click Windows Update.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

**Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/windows/usi...

After that, restart your computer

**Reset Windows Update Components

https://www.elevenforum.com/t/reset-windows-upd...

**Here's a direct download link of KB5053598 from Microsoft Update Catalog. Download and install the update manually.

https://catalog.sf.dl.delivery.mp.microsoft.com...

If the issue still persists, please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

https://answers.microsoft.com/en-us/windows/for...

Few things to check on the PC

**Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

**Disable or uninstall any third-party Antivirus program to prevent it from interfering with the upgrade

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi Andrew,

Here's the Microsoft chat support link.

Contact - Microsoft Support: https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Please note:

Most Windows Update issues can be resolved using the Reinstall now option in Settings.

Select Start > Settings > System > Recovery > Fix problems using Windows Update.

Select the Reinstall now option.

(This does a repair installation, keeping your files, apps, and settings.)

For more information about that option, see:

Fix problems with your PC by using Windows Update - Microsoft Support:

https://support.microsoft.com/en-us/windows/fix-problems-with-your-pc-by-using-windows-update-497ac6da-7cac-4641-82a5-f50398d879a0

I appreciate the reply, however, you really do not make is easy to gather all the information you require. To assist me, it would be much better if a live person from Microsoft would actually make direct contact me. To be honest, you have really compounded my problems.

Andrew

Hi John

I also tried the installation file from the catalogue link you kindly gave me. I tried this and it still does not install. It gets to 98% and fails. It takes forever for my laptop to restart after installing and uninstalling the file too.

Thank you

Andrew

Hi John

Thanks for the quick reply. I cannot seem to get further than 'Transfer Service.' I'm using Windows 11 too. I double click on 'Background Intelligent Transfer Service' and am unsure what to click from here. I cannot seem to copy and paste images with respect to this either.

Please get back to me. Is there anyone in Microsoft that I can actually speak with please?

Thank you

Andrew