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Windows 11 can't properly run Adobe CS4, even after looking up solutions

Anonymous
2025-03-12T03:32:12+00:00

(TL;DR at the very bottom)

Hi.

After an array of computers that just won't work properly, I have went about my first day of using a desktop computer re-setting up everything that comes to software, along with uninstalling programs that I don't want, like OneDrive. I have very few programs that I use, whether it be for personal use or anything else. These programs include (but aren't limited to): FL Studio 2024, Macromedia Dreamweaver 8 (2005), Audacity 2.3.X (c. 2019), iTunes 7 (2006), and last but definitely most importantly, Adobe Photoshop CS4 and Adobe Premiere Pro CS4 (both 2008).

For a little bit more context, for the past few days at that, I have been using a Lenovo ThinkCentre (or however it's spelled). I could care less about what model it is, considering I know very well my issue isn't exactly hardware-related. What should be noted, however, is that it only has 3 drives installed: 2 storage drives (C: and D:), and 1 optical media drives (E:). This will become handy later.

You might be questioning why I put the years on the software listed specifically, and my answer to that is because I find it baffling that, of all things, software older than the ones having problems with Windows 11 still work in their native form, even without turning on Compatibility Mode(s).

Everything else on the program list installed just fine. No issues or strings attached to one another. Exactly working as if I was still using Windows 10 on an underpowered Dell laptop. However, I noticed a few things that arised during my installations and usage of both Adobe Photoshop CS4 and Adobe Premiere Pro CS4:

  • After installing Photoshop CS4, every .zip file I try opening crashes File Explorer, and inevitably restarts itself for no reason whatsoever. I even reinstalled it without Drive CS4, and the problem persisted.
  • After installing Premiere Pro CS4, I can't mount .iso files. It also pops up specific errors about PxHlpa64.sys during the installation process. From what I've gathered, this is part of a leftover driver for a Roxio product, which would make sense for something like Premiere Pro.

My solution was to delete some values in certain Registry Editor locations, as apparently those were installed because of Photoshop CS4. The same can be said for Premiere Pro CS4. Did it help me at all? No. It made it worse, because right when I restart my system, Windows decides it wants to "prepare automatic repairs" for something that shouldn't need repairing in the first place. I could be dead wrong, but these specific values and entries weren't even pre-installed by Windows, so deleting them shouldn't be a problem whatsoever.

One error that I have seen ocassionally pop up on the Automatic Repair screen was F:/Windows/System32/LogFiles/Srt/SrtTrail.txt. In the past, I have received this error on my first computer with the C: Drive. Of course, I knew very well that computer was just long gone. Yet, there was something about this error specifically that threw me off: the fact that it was in the F: Drive. I would assume this is just Windows' way of pointing out it has a virtual drive for mounting ISOs, but Windows is never installed on this drive. In fact, nothing is at all.

The only real reason I'm able to type right here with the computer now is because I have local re-installed Windows on here for about the upteenth time in a row, and I have yet to re-install all of my other software.

There really isn't a whole lot I learned in my life, and I still haven't learned too much today. Yet, somehow, through the use of time-crunching trial and error, I have reached a conclusion as simple as "Too much butter can kill a snail.", and if you read the title once or twice (maybe even skimmed it), you might've already guessed what my problem is to begin with.

And, maybe my problem has nothing to do with this. Who knows? It could be caused by gremlins who like to chew on cables of all things.

I look forward to practically any responses at this point, even if it's something braindead that goes along the lines of "Have you tried not using old software for once and tried asking out someone of female specimen, Ross?", or even "I don't care about your computer problems! I ain't reading all that."

Sincerely,

Ross D. Moss

For those looking for a TL;DR, I'll try to summarize this whole mess as much as I can: the Adobe CS4 suite of software has problems on Windows 11 specifically, where drivers aren't recognized, and folders installed from said software-s caused File Explorer to crash, mainly from trying to opening .zip files using the default archiver provided with Windows. This isn't exactly the most explicit TL;DR you'll get, but I'd recommend reading everything else. You'll get a kick out of it.

Windows for home | Windows 11 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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5 answers

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  1. Anonymous
    2025-04-22T20:36:26+00:00

    I have recently purchased a new workstation and I want to use my CS4 Master Collection. I refuse to pay this monthly subscription garbage that everyone is trying to bully us into these days or upgrade my software. I paid thousands of dollars for CS4, there's nothing wrong with it, it does what I want.

    Now that I've had my whinge, I am finding the same problems as you. During the install there are numerous issues about PxHlpa64 and other incompatibilities.

    I have just started my investigation and will report back if I get any headway. Having said that, my days of messing with registries and assembly is well and truly over and more than likely after a few hours, I'll just take the VM route. But I'll give it a crack.

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  2. Anonymous
    2025-04-18T08:28:15+00:00

    Hi - I've just bought a refurbished Windows 11 pro pc (I didn't need a new computer but we are being forced to buy them thanks to Windows 10 not being 'the last version of Windows'.

    I purchased EaseUS as a way of transferring programs with settings intact from Win 10 pc to Win 11 pc. It successfully transferred CS4 and I have used Photoshop and Indesign with no problems, though clicking on Indesign files in Explorer won't load Indesign for some reason, and I have a similar minor issue with .jpgs not loading Photoshop.

    EaseUs hasn't successfully transferred my old copy of Macromedia Fireworks (which I use all the time) however, so I'm going to have to try installing that from scratch (if I can find the software!).

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  3. Anonymous
    2025-03-13T08:51:24+00:00

    Dear Ross D. Moss

    I am glad to receive your reply.

    Rewrite the logic in Windows 11 about right-clicking on files, and right-clicking on the desktop to open.

    So many of the right-click features that were added in the olden days, such as right-clicking to open an image using Photoshop, and opening an ISO image with Premiere. Adobe has added compatibility for most of the products that are still on the life cycle of support, but lacks compatibility fixes for some of the products that are beyond the life cycle of support.

    For your second issue, it may be due to the recent Windows 11 update misconfiguring the storage controller driver for SSDs/HDDs.

    You can press WIN+X to go to Device Manager > Find IDE/ATA Controller >

    Right click to uninstall the driver. Restart your computer and wait for it to install the Microsoft standard storage controller driver automatically.

    Finally, going back to your main thread question, the core of your problem lies with many older generations of software that have right-click open conflicts with the newer versions of Windows 11 Explorer.

    Installing an older version of Windows 7 VM is a good idea, and you can also remove these redundant right-click open methods via the registry, perhaps this is a solution that I can help you sort out if you need it.

    I marvel at your hands-on and exploratory spirit, I share your love of researching all kinds of things, and I often run into problems, screwing things up and solving them, and it's all a lot of fun.

    Best Wish

    Shawn.Z-MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2025-03-13T04:23:55+00:00

    Hi again.

    I understand what you are trying to go for with this answer, and while I do like virtual machines myself, one of my main concerns is that a software package that I have been using for years, mainly on that of Windows 10, just won't work as precisely on the next iteration of Windows, compared to even older versions of different software. I am curious as to how something like this happens to begin with, but I suppose some things will never have proper closure. Maybe it's just how different things are coded. I don't really know for sure.

    At this point, I probably should resort to using a virtual machine with Windows 7 (that or buying another computer running said OS), considering I have no more viable options left on getting everything I own to work on one system alone. And, it would definitely be a better use of storage space on another empty drive.

    I appreciate your response, and I will take it for granted as much as I can. :)

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  5. Anonymous
    2025-03-13T03:31:34+00:00

    Hello,

    Welcome to Microsoft Community.

    I do understand your frustration. adobe CS4, as a classic software, really carries the work habits and project needs of many users. Encountering compatibility issues on newer systems is indeed a headache.

    Since there is a technology generation gap of more than 10 years between both Windows 11 and CS4. Microsoft and Adobe don't usually provide official support for such old software, so compatibility issues are really hard to avoid.

    My suggestion is to install Windows XP or Windows 7 in a virtual machine if you must use CS4.

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