USB 2.0 Drives Not Recognized

Hi, I’m Vinay. Thanks for reaching out.

I’m here to help you today.

It seems like a driver issues or power management settings issue . So please try below troubleshooting steps

1.Reinstall drivers by pressing Win + R - Type Device Manager - Expand Universal Serial Bus Controllers - Right click on each USB Root Hub and Generic USB Hub and select Uninstall device - Restart your computer then windows will automatically reinstall those drivers.

2.Sometimes USB selective suspend can cause issues with USB 2.0 issues . So go to Control panel - Power options - Click Change plan settings - Click Change advanced plan settings - Expand USB settings - USB selective suspend setting and set it to Disabled - Click apply and Restart your computer.

3. If still you are facing the issue then download and install Lenovo Vantage application from Microsoft store , then run the updates through the app .

I hope this resolves your issue! If you have any queries, please let me know.

Hi, Vinay -

Thanks for your reply.

1. I uninstalled/reinstalled the USB drivers using Device Manager, no change.
2. I had disabled USB selective suspend yesterday but checked again and it is still disabled.
3. I ran the Lenovo scan/update yesterday which resulted in a couple of updates not related to the USB ports, no change. Ran again today to see if there was anything new, nothing.

Since everything works correctly when I boot into Ubuntu it is clear that this is a Windows driver issue, at least as related to whatever drivers they supply for my Lenovo machine.

If you have any other suggestions please let me know, otherwise I will wait for the next Windows update to see if anything has changed. This is not a serious problem for me, just a nuisance, as I'd like to continue to use my old USB hardware with Windows as well as with Linux.

I can let you know few other troubleshooting steps also .

1.Disable fast startup in Control Panel - Power Options - Choose what the power buttons do - Click Change settings that are currently unavailable - Uncheck Turn on fast startup then Restart your computer and check if the issue persists.

2.Perform a Clean Boot by Pressing Win + R, type msconfig
Under Services tab - check Hide all Microsoft services, and then click Disable all.
Under the Startup tab - click on open Task Manager - disable all startup items, and restart the system.

Now Plug in the USB 2.0 drive and see if it is recognized.

******@gmail.com

1. I had previously disabled fast startup but tried enabling/disabling it again, no change.
2. I disabled all non-Microsoft services and all startup items in Device Manager and the USB 2.0 drives worked normally. I re-enabled the services but left the startup items disabled and the USB 2.0 drives continued to work. I spent about two hours selectively enabling/disabling startup items in groups but was not able to pinpoint the problem, maybe because there is more than one.

At this point, unfortunately, I have run out of time to devote to this odd situation. I thank you very much for your help and if I get time in the future to look into it further I will post anything interesting that I find.

I can let you know few other troubleshooting steps also .

1.Disable fast startup in Control Panel - Power Options - Choose what the power buttons do - Click Change settings that are currently unavailable - Uncheck Turn on fast startup then Restart your computer and check if the issue persists.

2.Perform a Clean Boot by Pressing Win + R, type msconfig

Under Services tab - check Hide all Microsoft services, and then click Disable all.

Under the Startup tab - click on open Task Manager - disable all startup items, and restart the system.

Now Plug in the USB 2.0 drive and see if it is recognized.