You are always welcome and I hope it will be all good.
My PC is force restarting when I am playing video games
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Anonymous
OS: Microsoft Windows 11 Home
GPU: Nvidia rtx 4090
CPU: 13th Gen Intel(R) Core(TM) i9-13900K
MB: ROG STRIX Z790-E Gaming wifi
I get the following errors before the forced restart.
First i See these errors in the windows system events:
A timeout was reached (30000 milliseconds) while waiting for the BcastDVRUserService_7ba64 service to connect.
The BcastDVRUserService_7ba64 service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
DCOM got error "1053" attempting to start the service BcastDVRUserService_7ba64 with arguments "Unavailable" in order to run the server:
Windows.Media.Capture.Internal.AppCaptureShell
then I get spammed with this message
The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
Then I get the following system logs below
User Logoff Notification for Customer Experience Improvement Program
The Event log service was stopped.
Secure Trustlet Id 6 and Pid 12076 stopped with status STATUS_SUCCESS.
DHCPv4 client received shutdown notification
DHCPv4 client ProcessDHCPRequestForever received TERMINATE_EVENT
DHCPv6 client service is stopped. ShutDown Flag value is 1
DHCPv6 client service stop is almost done.DHCP Context Ref count is 1
DHCPv4 is waiting on DHCPv6 service to stop
DHCPv4 client service is stopped. ShutDown Flag value is 1
Device Association Service detected an endpoint discovery failure.
I have included a compressed copy of the mini dump.
Please let me know if you can find out why the force restart is occuring.
Windows for home | Windows 11 | Performance and system failures
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3 answers
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Anonymous
2025-03-12T04:06:37+00:00 Thank you, I really appreciate it!!!
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Lester Bernard Reyes 81,845 Reputation points Independent Advisor2025-03-12T03:58:53+00:00 Hi Sean, thanks for reaching out. My name is Bernard, a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.
I understand the issue you have, there is nothing to worry I am here to assist, as per checking and analyzing the DMP files you have, there is an error vgk.sys, this is the Vanguard kernel-mode driver or the Vanguard driver from Riot games, if you have games like Valorant I suggest reinstalling it and check again if the issue persists, kindly follow the steps from this link:
https://windowsreport.com/vgk-sys-blue-screen/
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Let me know how it goes and I hope that helps.
Bernard