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How do I fix or resolve a total bluescreen on my PC? The PC isn't showing any inscription at all.

Anonymous
2025-03-28T10:56:27+00:00

I tried restarting my PC for some installations then all of a sudden my PC screen just went blue completely without any inscription or writing showing on it, I tried several methods to reboot but it eventually return to complete blue screen mode with no inscription on it to read, the cursor to isn't showing, how do I resolve this?

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-28T13:33:03+00:00

    Hello, Golden Skae

    Welcome to the Microsoft community.

    Thank you for your feedback. Based on your description, your computer may need a fresh install of Windows.Here are some troubleshooting options:

    1. you can try to see if you can enter safe mode:

    At the Windows logon screen, hold down the Shift key while selecting “Power > Restart”.

    After rebooting, > Restart > Startup Settings > “Advanced Options Troubleshooting ”

    Select 4 or 5.

    If it works, you can send me the dmp file. Under C:\Windows\MEMORY.DMP

    I will send you a private message, you can send it to me there.

    1. If none of the safe modes are accessible, it is recommended that you reinstall Windows using the USB installation media.

    Reinstall or clean install Windows 11 - Microsoft Community

    For file backup, you can refer to the following link:

    Rescue Files when Windows Won't Start - Microsoft Community

    If none of the above methods work, then it is likely to be your hardware problem, we suggest you contact a professional computer repairer for help.

    I look forward to your feedback.

    Best Regards,

    Aaron| Microsoft Community Support Specialist

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  1. Airbus A350 7,355 Reputation points Volunteer Moderator
    2025-03-28T12:19:12+00:00

    Hello,

    Could you include a picture of the BSOD?

    This way, I can try to give you some basic troubleshooting steps.

    Hope to hear back from you.

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