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After installing the latest Windows update (KB5041587), my laptop no longer charges when plugged in. The battery level remains at 0%, and the charging icon is displayed, but the battery does not gain any charge. I have already tried basic troubleshooting steps like restarting the laptop, checking the power settings, and reinstalling the battery driver, but the issue persists. This problem only started after the update, and it severely affects the usability of my laptop. Can anyone provide me a solution please?
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...And let's not overlook the fact that one HUNDRED and 41 people replied with "I have the same problem" to the earlier post, too! Shame on your team, MS, for releasing beta software (at best) to the public to test for you for free... well, free to you anyway - it can cost some of us thousands of dollars; which we will not forget any time soon!
I had the same issue. Here's the solution that worked for me: go to Windows Update - Repair, and install the latest repair version available. The battery started charging immediately, even while the installation was still in progress
Hi, I am Dave, I will help you with this.
If you have tried re-installing the battery drivers and that did not solve the problem, open the Settings app, then go to Windows update - Update History, then scroll to the bottom and click 'Uninstall Updates', that optional preview update (KB5041587) you have installed should be available there to uninstall, then restart your PC to see if that solves the problem
Glad it worked for you! The 1 challenge is this: if the problem was a failed compatibility issue between the most recently released MS Update and some hardware or driver (mouse, battery charger, etc.) on your system, this approach also will re-install that very update - even if you just uninstalled it. Just something folks may want to keep in mind as this is precisely what happened to me with the 3/12/25 MS Update (along with many monitors, display drivers, etc. besides breaking both my Naga X wired mouse and the 2-month old HP Envy 17" cw1000 Core 7 Ultra w/ 32gb... basically and upper end consumer system that even at Costco ran around $1300. Cannot possibly understand (even after having been a tester at MS 20+ years ago) why they foist these updates on folks without doing any meaninful amount of testing beforehand. I mean, after 1 single update to a 2-month old, upper end system, for it to:
ALL happening in just 1 current, common, mainstream laptop. And all of which have been working perfectly for months; also note, all of which were not documented as known issues and the customers let known they would or *at least* might see these types of issues before accepting the 3/12 update installation. This is entirely unacceptable and unprofessional. I *day trade* on this system... and this has cost me over 5 hours straight - and could have cost me tens of thousands of dollars. And yes, I've tried updating the firmware - as well as the battery/charger-related and mouse-related drivers, too in Device Manager, even having uninstalled and reinstalled the battery and charger in Device Manager; updating the mouse drivers, etc... then finally uninstalling the entire KB5053598 update (NOTE: all to no avail mind you) - and even sought help on the HP site! then finally uninstalling the entire update (all to no avail mind you.) This is just absurd: to have to spend over 6 hours, trying ill- or un-documented workarounds, some of which aren't even listed on MS own sites, simply because MS "can't afford to" test properly (really, simply doesn't care enough about it's customers' experiences) is just awful. Shame on MS! And if I -having been an IT QA, Dev, Project Manager, Program Manager, Config Mgmt. Manager, and even Chief Engineer, can't get it working, then I mean really: what's the average person to do?
Worst of all: Now, since I can no longer charge this laptop (doesn't even recognize it's plugged in anymore so I can't even use it plugged in - although it was working fine until MS spontaneously rebooted to "complete the installation"); that means in another 3 hours, I'll have NO CHOICE but to return the laptop to Costco. Too bad... both because of the data I will lose, as well as the fact that Costco will end up w/ a non-working laptop, all needlessly if MS had just done better compatibility testing with 3rd party **mainstream**, current, and common hardware.
Totally unprofessional.
Can you elaborate on this? I am having the same problem and am not seeing a repair option. I'm using Windows 10. Thanks.
