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Experiencing Shutting down unexpectedly (Blue Screen) on Windows 11

Anonymous
2025-03-20T05:46:46+00:00

Hello, I am encountering a persistent issue with my Windows 11 system. I frequently receive a blue screen error with the code .

Here are the details:

OS Name Microsoft Windows 11 Pro; ****

Version 10.0.22000 Build 22000;

OS Manufacturer Microsoft Corporation;

System Name ASUS; System Manufacturer ASUSTeK COMPUTER INC.;

System Model ROG Zephyrus G15 GA503RM_GA503RM

System Type x64-based PC

Processor AMD Ryzen 9 6900HS with Radeon Graphics, 3301 Mhz, 8 Core(s), 16 Logical Processor(s)

Installed RAM 40.0 GB (39.2 GB usable)

System type 64-bit operating system, x64-based processor

Physical Memory (RAM) 40.0 GB

Total Physical Memory 39.2 GB

Available Physical Memory 28.2 GB

Total Virtual Memory 45.0 GB

Available Virtual Memory 29.5 GB

Page File Space 5.75 GB

Storage: 2TB

Avaialble Storage: 1.35TB

In Event Viewer, it gave the following info: The AMDRyzenMasterDriverV27 service failed to start due to the following error: 

The system cannot find the file specified.

DMP FILE: 032025-12906-01.dmp file (I am unable to attach it due to admin rights).

  • What I Have Tried:
    • Updated all drivers via Device Manager and manufacturer's website.
    • Ran sfc /scannow - no errors found.
    • Scanned for malware using McAfee - no threats detected.
    • Checked for Windows updates
Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-03-21T01:18:15+00:00

    Hi, thank you for patiently waiting, as per checking and analyzing the DMP files, there is an error this error occur Ntfs.sys (File system) this problem occurs when there is an issue with the file system or there is a hardware-related problem which is on your hard drive, for us to sort out the issue, kindly follow the steps below:

    Method 1. Run full check disk.

    Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

    Copy, paste, and enter the command below:

    chkdsk c: /f

    Follow the prompt and restart the PC if needed.

    Method 2. Do clean boot:

    A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

    • In the search box on the taskbar, type msconfig and select System Configuration from the results.
    • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
    • On the Startup tab of System Configuration, select Open Task Manager.
    • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
    • Close Task Manager.
    • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

    Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

    Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues in particular to your hard drive.

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  2. Anonymous
    2025-03-20T17:11:46+00:00

    thnk you for your message. I have done as suggested.

    dmp files

    https://1drv.ms/f/c/bac0c21e723d9731/ElEiJyIXqupMjoLqFwMoXtQB45EUhfowplTGlF9Dm33ZYA?e=ns5fIy

    This is the one drive link to the dump files in the minidump folder

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  3. Anonymous
    2025-03-20T06:18:54+00:00

    Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

    Just to confirm can you still use the affected device? if so, I need to analyze the error, can you please check if you have minidump files on the PC so that I can further examine the root cause of the issue?

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Let me know how it goes and I hope that helps.

    Bernard

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