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Windows 11 PC suddenly has "No internet, secured". Can't use WiFi on PC although other devices can still do use WiFi.

Anonymous
2025-02-21T23:04:52+00:00

My System Info:
Windows 11 Home 24H2

Motherboard: ASRock B450M-HDV R4.0

CPU: AMD Ryzen 5 3600

GPU: NVIDIA GTX 1660 Ti

WiFi Adapter: Intel WiFi 6 AX200

I don't really know what happened, but my PC has been having connection issues for the past day now, and none of the solutions I've been able to find online have worked for me. Perhaps this is just a coincidence, but I updated the drivers for my 1660 Ti last night, and it was a bit after doing so that my PC started having connection issues. Naturally, the first thing I did was turn the computer off and on, which didn't work.

Since then, I've tried out ipconfig and netsh commands, flushing the DNS, changing the DNS server, disabling and re-enabling my WiFi adapter, uninstalling and updating drivers on my WiFi adapter, unplugging and re-plugging my WiFi adapter from and into my motherboard, rebooting my router, rolling back GPU drivers, reinstalling the latest Windows update, forgetting and reconnecting to my WiFi network, and doing a network reset. None of this has worked.

Every now and then, the PC will successfully regain WiFi, but only for a few minutes before losing the connection again. I've also tried using a mobile hotspot with my phone, and the PC was able to connect to that with no issues. I've also connected the PC to my router through ethernet with no issues.

At this point, I have no idea what went wrong, and the only other potential solution I can think of is getting a new WiFi adapter. I'd appreciate some help with this.

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2025-03-12T12:45:33+00:00

    Update

    I have fixed this issue -

    Go into Settings > Wifi > click on the network name

    Ensure Random Hardware Addresses is set to On

    Reboot

    10 people found this answer helpful.
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  2. Renzo 2,425 Reputation points
    2025-02-22T02:42:06+00:00

    Hello! My name is Renzo and welcome to Microsoft Community.

    I'm sorry to hear that you are experiencing this issue and I'll be happy to help you out.

    1. Check for Driver Conflicts in Device Manager

    Press Windows + X and select Device Manager.

    Look under the Network adapters section and Display adapters section for any yellow warning icons or errors.

    Right-click any problematic device and select Properties to check the status and troubleshoot if needed.

    If you see any conflicts with your Intel WiFi 6 AX200 adapter, consider uninstalling it, restarting your PC, and reinstalling the latest drivers directly from Intel’s website (or using the device manufacturer's support page).

    If there’s a conflict or error, try uninstalling both the Wi-Fi and GPU drivers, restarting the computer, and then reinstalling them (one by one, in this order: Wi-Fi adapter first, followed by the GPU drivers).

    1. Test with Clean Boot

    Press Windows + R, type msconfig, and press Enter.

    In the System Configuration window, go to the Services tab.

    Check the option "Hide all Microsoft services", then click Disable all.

    Go to the Startup tab and click Open Task Manager.

    Disable all startup items here, then close Task Manager.

    Go back to the System Configuration window and click OK.

    Restart your PC and see if the Wi-Fi issue persists.

    1. Reset Network Settings:

    Go to Settings > Network & Internet > Status > Network reset.

    Click Reset now, and restart your PC.

    After the reset, check Event Viewer for Errors

    Open the Event Viewer by searching for it in the start menu.

    Look under Windows Logs > System for any network-related errors or warnings that might give a clue about what's going wrong.

    I hope the above steps helped you. In case of additional questions, reach out back to me, and I will be happy to help and try my best to resolve your issue. Thank you.

    2 people found this answer helpful.
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  3. Anonymous
    2025-02-28T15:05:59+00:00

    Hi there,

    as an FYI I am seeing the same behaviour on 2 different machines both with WIFI 6 wireless adapters. Even reinstalling Windows with the latest ISO image created by the image downloader tool does not resolve the problem.

    I wonder if the OP can setup a Wifi Hotspot on their phone and connect to that OK ?

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  4. Renzo 2,425 Reputation points
    2025-02-22T19:56:51+00:00

    Hi,

    Based on the logs you've shared, I suggest following the steps below:

    1. Press Windows Key + R and enter “services.msc” followed by the ENTER key.
    2. Find “WLAN AutoConfig” in the list of services, right-click it and select Properties.
    3. Press Start & change the startup type "Automatic".
    4. Restart your computer.

    You can also modify different settings on the router such as changing the channel and the band to check if the issue disappears.

    If the issue continue to persists even after the above steps, I recommend contacting the device manufacturer for firmware updates available for your system.

    Please feel free to reach back to me if you have additional questions. Thank you.

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  5. Anonymous
    2025-02-22T18:14:31+00:00

    Unfortunately, 1 and 2 still did not fix my problem. As for 3, here is a text file with errors and warnings found around the time of the network reset:

    Relevant Errors and Warnings

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