Hello Balint,
I am Riaz H, an independent advisor.
I can understand your concern and sorry for the inconvenience.
If your SSD does not show up on your system, do the following to troubleshoot the issue:
- Make Sure It’s Installed Correctly
Ensure the SSD is securely inserted into the M. 2 slot on your motherboard. If it's not in tightly or inserted all the way, your system won't see it.
- Check BIOS/UEFI Settings
Start the computer and go into BIOS/UEFI (You can do so by pressing F2, F10, DEL, or ESC at startup). Look for the SSD in the Storage or Advanced settings. If it isn't there, enable "NVMe" or "PCIe" support if it's there.
- Update Your BIOS/UEFI
An out-of-date BIOS/UEFI can make it difficult for your computer to recognize new hardware. Visit the website for your motherboard manufacturer and install the latest update if necessary. Follow the guidelines to update BIOS/UFEFI given in the manufacturer's website.
- Initialize the SSD in Windows
If the SSD is visible in BIOS but not in Windows, you’ll need to initialize it. Please follow the following steps:
Right-click the Start button and open Disk Management.
Locate the new SSD, right-click, and choose Initialize Disk.
Follow the on-screen instructions to set it up.
- Update Your Drivers
Make sure your motherboard and storage controller drivers are up to date. Go to your motherboard manufacturer’s website and download the most recent versions.
- Check Compatibility
Not all motherboards support PCIe Gen3 x4 SSDs, so if yours is old, you might not be able to use one. Check your motherboard's specs to be sure.
If you have followed all the steps but still no luck and your SSD does not show up, it could be a hardware issue with the SSD or motherboard. Please contact Apacer support or your motherboard manufacturer for further help.
Hopefully, your issue will be fixed soon. Let me know if you need any more details! Thanks