Hi Dave, I am so sorry it took me a couple of days to get back to you.
I did what you said and went to my account. Word did not have the document I was working on licensed so I clicked on their 'Manage Account' button which sent me to a webpage that did not exist.
I do not use Word often, so this is the only document I am actively using. I did not create this document but I have created multiple copies while trying to figure out how to fix this issue.