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Defaulting to 'Save as PDF' Instead of Printing. – How to Fix?

Anonymous
2025-01-16T09:10:09+00:00

Hello all,

Occassionally, when someone in our organization selects a printer in the browser's print dialog and clicks 'Print'; the process unexpectedly begins saving the doucment as a PDF instead of sending it to the chosen printer. The issue happens sporadically - sometimes it prints correctly, and other times it defaults to saving as a PDF, which takes about 2 minutes. Anybody has een idea how we can fix this intermittent problem?

Thanks in advance

W

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2025-03-31T13:08:58+00:00

    HI BRIAN, SORRY ABOUT THE CAPS BUT I AM 79 YEARS OLD AND HAVE ARTHRITIS IN MY HANDS - EASIER TO TYPE IN CAPS.

    I WILL CATCH AN INTERESTING ITEM ON MY AOL BROWSER AND WHEN I WANT TO SAVE IT I HIT PRINT (I AM USING A BROTHER PRINTER) AND A

    SMALL ICON OPENS AND I AM ABLE TO DOWNLOAD THE ARTICLE AND SAVE IT TO DOCUMENTS OR DOWNLOADS. IT IS AUTOMATICALLY SAVED AS

    A PDF. TO REALLY EDIT IT I HAVE TO CONVERT IT TO A WORD DOCUMENT. WHEN I AM DONE CONDENSING THE ARTICLE AND RENAMING IT IF

    NECESSARY, I DELETE THE PDF VERSION. THIS TAKES TIME. CAN I SAVE THE DOCUMENT AUTOMATICALLY AS WORD INSTEAD OF PDF.

    JOHN

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  2. Anonymous
    2025-01-17T07:33:09+00:00

    Hello,WrdBcx_1990

    Welcome to the Microsoft Community.

    Thank you very much for your feedback. I have carefully read the information and problem description you provided. You mentioned that in Edge, when you choose to print, sometimes the file is saved as a PDF file, and sometimes it prints correctly.

    I understand the trouble caused by this problem. According to your problem description, the cause of the problem may be that your printer is offline at some time, and then when you choose to print, Edge will save the file as a PDF because there is no printer to choose.

    After you manually select the printer, the printer will be awakened, and then you choose to print again, and the printer will work normally.

    The problem may be caused by the above reasons. I suggest you check in this direction.

    At the same time, I hope you can provide pictures of your printing, and I will check whether there is any abnormality in your printer status.

    Best regards

    Brian - Microsoft Community Support Specialist

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