尊敬的 Steph Cai
感谢您使用 Microsoft 产品并在社区中发帖。
非常开心您的问题妥善解决了。一般来说可能就是网络设备或者网络服务商那边的问题,会影响到您的网络速度。为了帮助到有同样问题的用户,请您为此回复标记“是”,以便为其他用户快速的定位方案,这对于我们来说非常重要。谢谢您。感谢你的技术参数。
愿你安好
克拉克 |Microsoft 社区支持专家
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A few weeks ago, while wirelessly connected to my home modem on my laptop, my internet connection dropped (<1 Mbps). I didn't see too big of an issue and plugged in ethernet directly into my laptop from the home modem, which restored the internet connection back to the typical (>20 MBPs) range. A few days later, ethernet dropped the same amount as it did wirelessly (<1 MBPs), and I plugged in a USB-C Hub with an ethernet port in it, which restored it to the typical range again (>20 Mbps). Sometime later, I moved my setup to a new room on the other side of the house, away from the modem, and plugged in an old wifi extender so I could use the same ethernet > USB-C Hub > Laptop setup I was using before, which decreased my internet speed, but it was still within expected speeds.
Attached is the testing I did during this time period, where, oddly enough, I was getting faster speeds through wirelessly connecting to my phone hot-spotting my home modem compared to plugging in ethernet. (Information via speedtest.net)
| Router | Extender | Phone Hotspot | Ethernet | Ethernet > USBC | Wireless | Download MBPS | Upload MBPS | Idle Latency | Download Latency | Upload Latency |
|---|---|---|---|---|---|---|---|---|---|---|
| ✓ | ✓ | 4.843 | 1.88 | 4.33 | 15.66 | 30.66 | ||||
| ✓ | ✓ | 52.35 | 18.29 | 5 | 82.66 | 81.66 | ||||
| ✓ | ✓ | 0.97 | 0.113 | 635 | 60.66 | 1743 | ||||
| ✓ | ✓ | 0.83 | 0.116 | 510.66 | 67.33 | 1572.66 | ||||
| ✓ | ✓ | 20.3 | 13.31 | 6 | 123 | 388 | ||||
| ✓ | ✓ | 0.82 | 0 | 2777 | 849 | 1787 | ||||
| ✓ | ✓ | 33.07 | 11.87 | 18.66 | 129 | 159.33 |
About a week or two after these tests, the USB-C Hub method had dropped in speeds (<1 MBPs), and now the only way to get any usable internet is to connect to my phone, hot-spotting my home modem. All other devices connect to the modem and the wifi extender with expected speeds. My laptop connects to other networks in other homes with expected speeds. No application-altering wifi was installed or modified on my system long before any of these events happened. I have Surfshark on my system, but it has close to no influence on my Wi-Fi speed, and all testing was conducted with Surfshark services disabled.
Does anyone have any idea whats happening here? It's not a modem problem because other devices connect to it with no issues, and it's not a wifi card problem as it can connect to my phone with expected speeds and other wifi networks with expected speeds.
| Manufacturer & Model | LENOVO 82WQ |
|---|---|
| Processor | 13th Gen Intel(R) Core(TM) i9-13900HX ~2.2GHz |
| Memory | 32768MB |
| Display 1 | Intel(R) UHD Graphics |
| Display 2 | NVIDIA GeForce RTX 4080 Laptop GPU |
| Network Adapter | Killer(R) Wi-Fi 6E AX1675i 160MHz Wireless Network Adapter (211NGW) |
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
尊敬的 Steph Cai
感谢您使用 Microsoft 产品并在社区中发帖。
非常开心您的问题妥善解决了。一般来说可能就是网络设备或者网络服务商那边的问题,会影响到您的网络速度。为了帮助到有同样问题的用户,请您为此回复标记“是”,以便为其他用户快速的定位方案,这对于我们来说非常重要。谢谢您。感谢你的技术参数。
愿你安好
克拉克 |Microsoft 社区支持专家
Internet speeds have been restored after resetting the router.
As of today, this problem has been solved. I'm still not sure what the original issue even was, and it would probably been great to have done the solution before I did 2 hours of diagnostics, but I'll leave all my findings here for future reference. I swear I had reset the router at one point. The router was never configured before today, and all of its default settings were applied, so this is still a very unusual case of Wi-Fi being sick out of the blue. This is all the testing I did before I reset the router. I still cannot explain all the results, but it might help someone.
| Next to Router | Far from Router | Lenovo Laptop | ASUS Laptop | Router | Extender | Phone Hotspot | Ethernet | Ethernet > USBC | Wireless | Download MBPS | Upload MBPS |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ✔️ | ✔️ | ✔️ | ✔️ | 4.85 | 1.96 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 51.99 | 18.25 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 0.99 | 0.08 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 0.97 | 0 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 0.97 | 0.14 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 0.92 | 0.2 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 36.61 | 9.63 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 45.92 | 18.48 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 48.64 | 18.82 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 51.81 | 18.42 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 45.84 | 18.72 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 33.67 | 4.87 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 0.97 | 0.17 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 0.97 | 0.1 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 0.97 | 0.16 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 0.97 | 0.12 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 10.84 | 12.96 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 47.87 | 18.57 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 32.27 | 18.68 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | ❌ | ❌ | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 28.71 | 16.83 | ||||||
| ✔️ | ✔️ | ✔️ | ✔️ | 13 | 8.56 |
Dear Steph Cai
Thanks for using Microsoft products and posting in the Community.
I read your description carefully and two questions arise:
1 Why do you choose a way to network and start with normal internet speed, but after a while, it becomes very low?
2 It stands to reason that the Ethernet method is the least attenuating for the network, since WIFI has to take into account the attenuation of the walls for the wireless signal. And your table happens to be the other way around.
My suggestion for both issues is that you need to check your modem or router. See if there is a time limit set on it or if it is thought to be modifying the upload and download speeds.
Also can you add another laptop and synchronize the test to troubleshoot if there are any processes or things on the previous computer that are affecting the speed of the internet. You can do a lot of troubleshooting tests with one reference.
Best wishes
Clark | Microsoft Community Support Specialist