a windows update froze my computer. Will not boot It is **** to simply tell me no one else has had the same trouble. I've had partial trouble several times but could reset. Now Can.t.

Windows updated my other computer at noon, April 22. The computer will not now boot. Just spins after saying it is going to repair.

I had the same problem. Had to use my backup image on an external harddrive in order to get my laptop working. The message was that something went wrong with the startup process but none of the "repairs" worked. My Microsoft password was not recognized so I could not try many of the fixes suggested. At some point this SB6066612 update will be forced on me. What do I do then?

Hi,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

Chan G

Microsoft Community Moderator

At some point this SB6066612 update will be forced on me. What do I do then?

Here's how to install an update successfully: The secret is in the word 'supported'.

All your hardware should be supported on Windows 11. That means you have installed Windows 11 drivers for all of your hardware.

All your apps should be supported on Windows 11. That means you are running up-to-date Windows 11 versions of all your apps.

Your Windows configuration should be supported. That means you have not made any changes to your operating system that are not approved by Microsoft.

I follow these three principals myself, and I do not have problems with updates.

On the other hand, if you still have old hardware and apps; or if you make changes to your computer that you found on YouTube, or if you use 'optimization' software, or if you otherwise edit the registry or change file access permissions or run complicated command lines, etc. you can pretty much expect trouble. I know because I did all that at one time and got what I deserved. 😭

Hello ,

I’m here to help you in resolving your issue

You’ll need to force it into Advanced Startup (WinRE) manually.

1. Power off the computer completely.
2. Turn it on, as soon as the spinning circle or logo appears, hold the power button again to shut it off.
3. Do this 3 times. On the 4th boot, Windows should go into Recovery Mode.
4. If successful, you’ll see: “Preparing Automatic Repair” > then Advanced Options
5. Click: Advanced Options > Troubleshoot > Advanced Options > Startup Repair

Let it scan and attempt to fix boot files.

If repair fails, go to: Troubleshoot > Advanced > System Restore

If you had restore points enabled, this will roll back the update.

Hi Skipper,

Thank you for using Microsoft products and making community posts.

It sounds like the recent Windows update might have caused an issue with your computer's startup. Here are some steps you can take to troubleshoot:

Let the Repair Run

• Sometimes, the automatic repair process can take longer than expected. Allow it to run for at least an hour to see if it completes successfully.

Force Restart

• If the repair process appears stuck, try force restarting your computer by holding down the power button until it shuts off. Then, turn it back on to see if it boots normally.

Boot into Safe Mode

• If your computer still doesn't start, boot into Safe Mode:
  • Turn off the computer.
  • Turn it back on, and as soon as it starts, press the F8 key repeatedly until the Advanced Boot Options menu appears.
  • Select "Safe Mode" and see if it starts. If it does, you can try uninstalling the latest update.

Use System Restore

• You can roll back to a previous state before the update:
  • Boot from a Windows installation USB or DVD (if available).
  • Select "Repair your computer" and choose "System Restore."
  • Choose a restore point prior to the April 22 update.

Access Advanced Recovery Options

• On startup, repeatedly press the F8 or Shift + F8 keys (depending on your computer model) to access the recovery options.
• Select "Troubleshoot > Advanced Options > Startup Repair" or "Uninstall Updates."

Check Storage Space

• Ensure your hard disk has enough free space. A lack of storage can cause issues during boot, especially after an update.

Repair Windows Installation

• You can attempt to repair the Windows installation using a bootable USB drive:
  • Download the Windows media creation tool on another computer.
  • Create a bootable USB or DVD with the tool.
  • Boot from the USB/DVD and select "Repair your computer."

Please feel free to let me know how it goes.

Chan G

Microsoft Community Moderator