Share via

Kernel-power Critical Error 41 - Keywords: 0x8000400000000002

Anonymous
2025-04-03T08:47:44+00:00

Hello.

its been some time, (months to be more honest) since my computer suddenly started doing this crash:

Nome do Log: System

Fonte: Microsoft-Windows-Kernel-Power

Data: 03/04/2025 04:00:51

Identificação do Evento:41

Categoria da Tarefa:(63)

Nível: Nível Crítico

Palavras-chave:(70368744177664),(2)

Usuário: SISTEMA

Computador: DESKTOP-96Q09BS

Descrição:

O sistema foi reiniciado sem um desligamento correto primeiro. Esse erro pode ser causado quando o sistema para de responder, trava ou fica sem energia inesperadamente.

XML de Evento:

41

9

1

63

0

0x8000400000000002

1122

System

DESKTOP-96Q09BS

10

0xffffd45828e80969

0xff

0x0

0xfffff8007632901c

0

0

0

0

true

0

1

false

0

1

false

false

0

0

3

Any idea why this his happening and how i can finally fix this and get myself free from that torment? I just want to make sure that it wont happen again in the future.

As of my PC setup:

Nome do dispositivo DESKTOP-96Q09BS

Processador AMD Ryzen 5 PRO 4650G with Radeon Graphics 3.70 GHz

RAM instalada 16,0 GB (utilizável: 15,9 GB)

Tipo de sistema Sistema operacional de 64 bits, processador baseado em x64

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Thileep Kumar 4,200 Reputation points Independent Advisor
    2025-04-04T15:38:27+00:00

    The minidump file reference ntkrnlmp.exe, a core Windows component, but don’t point to a specific driver. This usually means another driver or hardware issue is causing the crashes.

    To identify the problematic driver, you can enable Driver Verifier by following the steps in this guide:

    https://answers.microsoft.com/thread/f5cb4faf-5...

    If Windows Fails to Boot with Driver Verifier Enabled

    Step 1: Start your PC, and as soon as you see the spinning dots, press and hold the Power Button for 5-10 seconds to force a shutdown.

    Step 2: Repeat this process twice. On the third startup, Windows should enter Recovery Mode.

    Step 3: Navigate to Troubleshoot → Advanced Options → Startup Settings, then click Restart.

    Step 4: After the restart, press 4 to enter Safe Mode.

    Step 5: Open Command Prompt (Admin) and run the following commands to disable Driver Verifier:

    verifier /reset  
verifier /bootmode resetonbootfail

    Restart your PC.

    Let me know if you need further assistance!

    Best,

    Thileep K

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-04-04T11:21:10+00:00

    Hello! Thileep!!

    Here's the link for the shared folder with the things you asked.

    have a excelent day, my friend.

    best regards.

    Dumpfile and System info Sharing

    Was this answer helpful?

    0 comments
  3. Thileep Kumar 4,200 Reputation points Independent Advisor
    2025-04-03T09:23:19+00:00

    Hi, I'm Thileep K, and I'm happy to assist you!

    Could you check if your computer is generating any minidump files?

    1. Open File Explorer and navigate to:

    C:\Windows\Minidump

    1. If you find any .dmp files, please zip them.
    2. Upload the zipped file to Google Drive, OneDrive, Dropbox, or any file-sharing site.
    3. Share the link here so I can analyze the files.

    Once I have the minidumps, I'll review them to identify what might be causing the crashes.

    For more details on sharing crash dumps, you can refer to this thread:

    https://answers.microsoft.com/thread/5b11c5c7-5...

    Best regards,

    Thileep K

    Was this answer helpful?

    0 comments