PC crashing with stop code ATTEMPTED_SWITCH_FROM_DPC

Hi, thanks for reaching out. My name is Bernard, a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to assist. Upon analyzing and checking the DMP files, the error you have is win32kbase.sys, This issue is caused by missing, corrupt, or damaged system files on your computer. For us to fix the issue, kindly follow the steps below:

Method 1. Run the system file checker.

On Powershell(admin), copy, paste, and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done, restart the PC and check.

Method 2. Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Method 3. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any RAM issues.

• Press Windows key + R then type in mdsched.exe hit OK then restart the device.

Note: If the issue persists, a system repair on the affected device might be needed.

Let me know how it goes and I hope that helps.

Bernard

1. Please run the V2 log collector and post a share link into this thread using drop box, or google drive

BSOD - Posting Instructions - Windows 10 Forums

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1

2. Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

Batch files for use in BSOD debugging - Windows 10 Forums

4. Open administrative command prompt and copy and paste:

schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\TargetVersionUpgradeExperienceIndicators" /s

Post a share link.

4. Run:

Download WhyNotWin11 - MajorGeeks

Post a share link.

For share links please use drop box or google drive.

Make sure that links are available without sign in.

https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop

I have experienced another crash today, with the same stop code. Here is the minidump from this time, in case it's different: https://drive.google.com/file/d/1ckr7RrlK3olAruLLHeoD8l5YFc8D-9yu

I have rerun the tests from methods 1 and 3 of your first message, and no errors were reported this time. As those were the only steps I had previously taken, I am now trying method 2 (clean boot).

I'll return to make another reply if it crashes again or if you have any questions.

Hi, thank you for that information. I am glad it is now running fine. The first method should address the issue. Moreover, if all fails on the troubleshooting steps, let us make sure that there are no software-related issues on the PC. I suggest doing an in-place upgrade, wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this, make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. Go to this link: https://www.microsoft.com/en-us/software-downlo...
2. Select Download Now, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...

Hi, thanks for the assistance. Sorry for the late response; I made this thread in the middle of the night for me. My timezone is UTC-6.

Should I be trying these methods one at a time, only moving to the next if the issue persists after trying one? Or should I do them all at once and see if it still happens?

So far, I have done methods one and three. Here are the reported results of those:

Method 1:

sfc /scannow reported that "Windows Resource Protection found corrupt files and successfully repaired them." I can provide the CBS.log file it created if required.

The next two commands detected no component store corruption. DISM /Online /Cleanup-Image /RestoreHealth says that the restore operation completed successfully.

After a computer restart and running the commands again, there were no integrity violations or corruption detected, and "The restore operation completed successfully. The operation completed successfully."

Method 3:

I have run this before, but ran it again now. Both previously and today, it reported that no memory errors were detected.

* * *

I'll see now if that first step has fixed my issues. If it crashes, or if you want me to do it right away, I will do method 2 as well and continue to test. If it continues to crash after that, I will return here and state that; or if it seems to be running smoothly, I will let you know of that instead.

If there is anything else you need, let me know and I will try to respond quickly.