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Event ID 10029 Crash in Dota2

Anonymous
2025-04-02T19:25:45+00:00

Hello everyone !

I'm currently having a serious problem with my PC .

Specs : GPU : MSI Geforce RTX 4090 Gaming X Trio

CPU : I9 14900K

Ram : Adata XPG Lance Blade RGB 48 GB DDR5 6400 MHz , CL32 , Dual Channel KIT

Power : be quiet! Pure power 12M , 1000W

CPU Cooler : CPU Arctis AC Liquid Freezer III 360 ARGB Black

Everytime I play dota 2 after 10-15 minutes of playing the game freezes for like on second and after that it crashes without any notification on the screen.

I checked event viewer and I saw those errors :

I already checked all the drivers and they are updated at the latest version , bios , chipset , everything...

Event ID 10029 : The activation of the CLSID Windows.Media.Capture.AppCaptureManager timed out waiting for the service BcastDVRUserService_6d620 to stop.

The activation of the CLSID Windows.Media.Capture.AppCaptureManager timed out waiting for the service BcastDVRUserService_6d620 to stop.

The activation of the CLSID Windows.Media.Capture.Internal.AppCaptureShell timed out waiting for the service BcastDVRUserService_6d620 to stop.

And also event ID 10016 :

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 

{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}

 and APPID 

{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}

 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 

{C2F03A33-21F5-47FA-B4BB-156362A2F239}

 and APPID 

{316CDED5-E4AE-4B15-9113-7055D84DCC97}

 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Can I please get some help solving this issue ? Thank you !

Windows for home | Windows 11 | Gaming

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  1. Anonymous
    2025-04-03T18:15:56+00:00

    If I Reset Windows Gaming Services , the same error appears :

    The activation of the CLSID Windows.Media.Capture.Internal.AppCaptureShell timed out waiting for the service BcastDVRUserService_6e44a to stop.

    Can't I just stop the process ?

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  2. Anonymous
    2025-04-03T14:26:03+00:00

    Everything worked fine like 2 or 3 hours ( 2-3 matches) and then my dota crashed and this happenned : The activation of the CLSID Windows.Media.Capture.Internal.AppCaptureShell timed out waiting for the service BcastDVRUserService_70fdd to stop. - EVENT ID 10019

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  3. Siva Shankar 10,975 Reputation points
    2025-04-03T00:36:24+00:00

    Since you found {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52} in Regedit but not in DCOM Config, you can change its permissions manually.

    1: Open Regedit.

    2: Go to:

    HKEY_CLASSES_ROOT\CLSID{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}

    3: Right-click the {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52} key > Permissions.

    4: Click Advanced > Change Owner.

    5: Type Administrators, click Check Names, then OK.

    6: Check Full Control for Administrators.

    7: Click Apply and OK.

    8: Do the same for:

    HKEY_CLASSES_ROOT\AppID{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}

    9: Close Regedit and restart your PC.

    If that doesn't work, then, Reset Windows Gaming Services

    1: Open PowerShell (Admin).

    2: Run:

    Get-AppxPackage Microsoft.XboxGamingOverlay | Remove-AppxPackage

    Get-AppxPackage Microsoft.XboxGameOverlay | Remove-AppxPackage

    Get-AppxPackage Microsoft.Xbox.TCUI | Remove-AppxPackage

    Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

    Get-AppxPackage Microsoft.XboxSpeechToTextOverlay | Remove-AppxPackage

    Get-AppxPackage Microsoft.GamingServices | Remove-AppxPackage

    3: Restart your PC.

    If this fixes the crashes, you can reinstall the Xbox Game Bar later using:

    Get-AppxPackage -allusers Microsoft.GamingServices | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Please try this and let me know how it goes!

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  4. Anonymous
    2025-04-02T21:51:10+00:00

    " Go to Captures and turn off" - when i left Gaming and then Captures nothing happens , it doesen't let me acces it ... When i click captures the tab just freezes and can't do nothing anymore but to close it .

    I can't find the {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}. in DMCOM Config.. i checked like 3 times ...

    Can't I change the 6B3B8D23-FA8D-40B9-8DBD-B950333E2C52 from regedit? ( i found it there)

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  5. Siva Shankar 10,975 Reputation points
    2025-04-02T21:01:41+00:00

    Hello ,

    I’m here to help you in resolving your issue

    Your Dota 2 crash appears to be related to Windows Game Bar (BcastDVRUserService) and permission issues (Event ID 10016).

    Since the BcastDVRUserService (Game DVR) is involved, try disabling it.

    1. Turn Off Xbox Game Bar & Background Recording

    a. Press Win + I > Go to Gaming > Xbox Game Bar.

    b. Turn off "Open Xbox Game Bar using this button on a controller."

    c. Go to Captures and turn off:

    "Record what happened"

    "Capture audio when recording a game"

    "Capture mouse cursor"

    d. Restart your PC.

    2, Grant COM Permissions for Event ID 10016

    The COM Server activation issue could also be causing crashes.

    a. Press Win + R → Type regedit → Enter.

    b. Navigate to:

    HKEY_CLASSES_ROOT\CLSID{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}

    c. Double-click AppID and copy the value.

    d. Now, go to:

    HKEY_CLASSES_ROOT\AppID{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}

    e. Right-click > Permissions > Advanced.

    f. Change Owner to Administrators.

    g. Check "Replace owner on subcontainers and objects".

    h. Apply > OK.

    Now, Change Permissions in Component Services

    a. Press Win + R > Type dcomcnfg > Enter.

    b. Navigate to:

    Component Services > Computers > My Computer > DCOM Config

    c. Find {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}.

    d. Right-click > Properties > Security tab.

    e. Under Launch and Activation Permissions, click Edit.

    f. Add "LOCAL SERVICE" and give it Full Control.

    g. Apply > OK.

    After trying above steps, please reach out to me if you have any doubts or issues

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