While playing phasmophobia my pc crashed

Question

While playing phasmophobia my pc crashed

Anonymous

when it restarted it said my gpu crashed and when I used windbg it said this

here's the minidump file : https://drive.google.com/file/d/1eOOJMmNyCNkfNUaAsQtdPcQ8GXBBDtq8/view?usp=sharing

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:
Arg1: fffff7ffd83eb1cf, memory referenced.
Arg2: 0000000000000000, X64: bit 0 set if the fault was due to a not-present PTE.
bit 1 is set if the fault was due to a write, clear if a read.
bit 3 is set if the processor decided the fault was due to a corrupted PTE.
bit 4 is set if the fault was due to attempted execute of a no-execute PTE.
- ARM64: bit 1 is set if the fault was due to a write, clear if a read.
bit 3 is set if the fault was due to attempted execute of a no-execute PTE.
Arg3: fffff8004cf67954, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : AV.Type
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 1156

    Key  : Analysis.Elapsed.mSec
    Value: 1440

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 328

    Key  : Analysis.Init.Elapsed.mSec
    Value: 4568

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 81

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27793.1000

    Key  : Analysis.Version.Description
    Value: 10.2410.02.02 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2410.2.2

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x50

    Key  : Bugcheck.Code.TargetModel
    Value: 0x50

    Key  : Dump.Attributes.AsUlong
    Value: 0x8

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: AV_R_(null)_amdkmdag!unknown_function

    Key  : Failure.Exception.IP.Address
    Value: 0xfffff8004cf67954

    Key  : Failure.Exception.IP.Module
    Value: amdkmdag

    Key  : Failure.Exception.IP.Offset
    Value: 0x2b7954

    Key  : Failure.Hash
    Value: {4466913e-541c-81d0-16be-c240d1d39c9d}

BUGCHECK_CODE:  50

BUGCHECK_P1: fffff7ffd83eb1cf

BUGCHECK_P2: 0

BUGCHECK_P3: fffff8004cf67954

BUGCHECK_P4: 2

FILE_IN_CAB:  040725-13171-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffe1864e93b040

READ_ADDRESS: fffff8001e4fb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 fffff7ffd83eb1cf 

MM_INTERNAL_CODE:  2

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  Phasmophobia.e

TRAP_FRAME:  ffffcb80bfab6ee0 -- (.trap 0xffffcb80bfab6ee0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffe18643111d70 rbx=0000000000000000 rcx=ffffba0ced62b170
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8004cf67954 rsp=ffffcb80bfab7070 rbp=ffffe1864d59f040
 r8=ffffe1864e18412a  r9=0000000000000012 r10=00000000ffffffff
r11=00000000000000ee r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
amdkmdag+0x2b7954:
fffff800`4cf67954 4885257438488b  test    qword ptr [fffff7ff`d83eb1cf],rsp ds:fffff7ff`d83eb1cf=????????????????
Resetting default scope

STACK_TEXT:  
ffffcb80`bfab6c38 fffff800`1dc45061     : 00000000`00000050 fffff7ff`d83eb1cf 00000000`00000000 ffffcb80`bfab6ee0 : nt!KeBugCheckEx
ffffcb80`bfab6c40 fffff800`1da39790     : fffff800`60c82890 00000000`00000000 ffffcb80`bfab6f60 00000000`00000000 : nt!MiSystemFault+0x1ccb01
ffffcb80`bfab6d40 fffff800`1dc0df6d     : ffffe186`38802100 00000000`00000aa0 ffffe186`4d157030 ffffcb80`bfab6fff : nt!MmAccessFault+0x400
ffffcb80`bfab6ee0 fffff800`4cf67954     : 00000000`00000000 00000000`00000000 00000000`00000008 00000000`00000000 : nt!KiPageFault+0x36d
ffffcb80`bfab7070 00000000`00000000     : 00000000`00000000 00000000`00000008 00000000`00000000 00000000`00000000 : amdkmdag+0x2b7954

SYMBOL_NAME:  amdkmdag+2b7954

MODULE_NAME: amdkmdag

IMAGE_NAME:  amdkmdag.sys

STACK_COMMAND:  .process /r /p 0xffffe18638ead140; .thread 0xffffe1864e93b040 ; kb

BUCKET_ID_FUNC_OFFSET:  2b7954

FAILURE_BUCKET_ID:  AV_R_(null)_amdkmdag!unknown_function

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {4466913e-541c-81d0-16be-c240d1d39c9d}

Followup:     MachineOwner

and the games just crashes when I tried to boot it up

Faulting application name: Phasmophobia.exe, version: 2022.3.40.56742, time stamp: 0x66a0392c

Faulting module name: UnityPlayer.dll, version: 2022.3.40.56742, time stamp: 0x66a03c5f

Exception code: 0xc0000005

Fault offset: 0x0000000000384fbc

Faulting process id: 0x3928

Faulting application start time: 0x01dba78d7e07ba3d

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Phasmophobia\Phasmophobia.exe

Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Phasmophobia\UnityPlayer.dll

Report Id: 5d8160f0-183e-4235-b5cb-5891c0c84e53

Faulting package full name:

Faulting package-relative application ID:

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1 answer

Answer 1

Hello farry the crash you experienced while playing Phasmophobia seems to be related to your GPU driver (amdkmdag.sys) and UnityPlayer.dll, which are both critical components for rendering and game execution. Here's a step-by-step guide to troubleshoot and resolve the issue:

**1. Update GPU Drivers**

Visit the AMD Driver Support page and download the latest drivers for your GPU.
Perform a **clean installation** of the drivers to ensure no corrupted files remain:
Use **Display Driver Uninstaller (DDU)** to remove existing drivers.
Install the new drivers.

**2. Verify Game Files**

Open **Steam**, go to your library, and right-click on Phasmophobia.
Select **Properties > Local Files > Verify Integrity of Game Files**.
This will check for missing or corrupted game files and replace them.

**3. Adjust Game Settings**

Disable fullscreen optimization:
Right-click on Phasmophobia.exe in its installation folder.
Go to **Properties > Compatibility** and check **Disable fullscreen optimizations**.
Lower graphics settings in-game to reduce GPU load.

**4. Check System Memory**

Run **Windows Memory Diagnostic**:
Press **Win + R**, type mdsched.exe, and hit Enter.
Choose **Restart now and check for problems**.
Faulty RAM can cause PAGE_FAULT_IN_NONPAGED_AREA errors.

**5. Reinstall UnityPlayer.dll**

If UnityPlayer.dll is corrupted, reinstall the game to replace it.
Alternatively, download the latest version of UnityPlayer.dll from a trusted source and place it in the game's directory.

**6. Test Hardware Stability**

Use tools like **FurMark** or **Heaven Benchmark** to stress test your GPU.
Monitor temperatures and performance to ensure your GPU is functioning correctly.

**7. Update Windows**

Ensure your system is fully updated:
Go to **Settings > Update & Security > Windows Update**.
Install any pending updates.

**8. Additional Resources**

For more detailed debugging of the minidump file, you can refer to Microsoft's PAGE\_FAULT\_IN\_NONPAGED\_AREA documentation.
If the issue persists, consider reaching out to AMD support or the Phasmophobia community for further assistance.

Let me know if you need help with any of these steps

It is my honor to give you some advice, and I hope that my efforts can be of some use to you, otherwise let me know and we will come up with a more technical solution

Don't forget to put my recommendation useful so that it can reach more people

Thank you for your understanding and support.

Best regards!
Carlos OH|

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While playing phasmophobia my pc crashed

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