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Headphones not working on certain websites after getting windows 11

Anonymous
2025-04-01T11:24:23+00:00

I am one of the windows 10 victims that was forced to buy another computer with windows 11. It was suggested that I buy something without microsoft, but I did not listen. I wish I had now because I have had nothing but problems with my headphones. They don't work on certain websites. These headphones work just fine on other devices. It's just on the computer that uses windows 11. I don't know how to fix it. Any advice would be helpful and appreciated.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2025-04-05T05:48:36+00:00

    Hello, Orbie899

    Welcome to the Microsoft community.

    Thank you for your feedback. I understand that you are experiencing a problem with no sound from the headset on a specific website in Windows 11, here are some troubleshooting options:

    1. Open the website in question → Click on the “lock icon” on the left side of the address bar → Select “Website Settings”.

    Make sure the “Sound” permission is set to ‘Allow’ (some websites need to allow “Microphone” at the same time).

    Search for “Sound” in the browser settings → Turn off the “Block website sound” option.

    Firefox

    Enter about:preferences#privacy → Scroll to “Permissions” → Click “Settings” → Check the blocked websites.

    1. Right-click on the volume icon in the taskbar → “Sound Settings” → select Headphones in “Output Devices”.

    Click the “small arrow” on the right side of the device → Check “Set as default device” and “Allow apps to control this device exclusively”.

    Assigning Devices for Specific Applications

    Go to ‘System’ → ‘Sound’ → ‘Volume Synthesizer’ → Find the browser process used by the website in question → Select Headphones from the drop-down menu.

    1. Turn off Exclusive Mode

    Right-click the headset device → “Properties” → ‘Advanced’ tab → Uncheck “Allow applications to have exclusive control over this device”.

    Disable Enhancements

    In the “Enhancements” tab of the device properties page → Check “Disable all enhancements” → Apply.

    1. Type chrome://flags/#hardware-media-key-handling in the address bar → Set to “Disabled” → Restart the browser.

    Type chrome://flags/#enable-webrtc-pipewire-capturer → Set to ‘Disabled’.

    Force reload the audio driver

    Visit the problematic website → Press Shift + Esc to open the browser task manager → End all “Audio Service” processes → Refresh the page.

    1. Run PowerShell as administrator → Execute: net stop audiosrv net stop AudioEndpointBuilder net start audiosrv net start AudioEndpointBuilder

    Uninstall and reinstall audio components.

    Device Manager → Expand Sound, Video, and Game Controllers → Right-click to uninstall all audio devices → The system will automatically reinstall the drivers after reboot.

    Some websites (e.g. Discord/Spotify) require separate I/O devices → Check the audio settings within the website.

    Try updating your browser to Canary beta (may have fixed Windows 11 compatibility issues).

    If the problem persists, it is recommended to provide the name of the specific website and the model of the headset, as this will help me understand your issue.

    I look forward to your feedback.

    Best Regards,

    Aaron| Microsoft Community Support Specialist

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  2. Anonymous
    2025-04-02T11:23:13+00:00

    "buy something without MS" means what?

    If headphones dont work on "certain" web sites then that is a problem with your unknown web browser and its settings

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