We couldn't complete the updates. Undoing changes. Don't turn off your computer

Question

We couldn't complete the updates. Undoing changes. Don't turn off your computer

KL Choe 1

I'll be straight to the point.

Tried installing the update from Windows Update. It shows "We couldn't complete the updates. Undoing changes. Don't turn off your computer" after restart the PC

Tried manually install KB5005565 from the Microsoft Update Catalog , the same message shows after restart

And I did reset windows update components and reinstall again but no luck.

PC currently version is Win10 21H1 build19043.1055. Please assist

Reza-Ameri 17,341 Reputation points Volunteer Moderator

2021-09-26T18:01:27.543+00:00

Are you able to download and install other updates?
KL Choe 1 Reputation point

2021-10-05T10:20:03.5+00:00

Hi Reza-Ameri,

Yes, I did downloaded and managed install KB5004476. But after this KB I cannot update other KB anymore. Thanks.

6 answers

Your answer

Reza-Ameri 17,341 Reputation points Volunteer Moderator

2021-09-26T18:01:27.543+00:00

Are you able to download and install other updates?
KL Choe 1 Reputation point

2021-10-05T10:20:03.5+00:00

Hi Reza-Ameri,

Yes, I did downloaded and managed install KB5004476. But after this KB I cannot update other KB anymore. Thanks.

Answer 1

al118 11

You can try the method below:

1) Open CMD as Administrator role.
2) Run Dism.exe /Online /Cleanup-Image /ScanHealth， "" /CheckHealth，and “” /Restorehealth.
3) Run sfc /scannow

If you want to reduce the hesitation, you can refer to this site to create a .cmd file to run all the functions above.

4) Perform windows update to the very latest Windows 10 version (directly to version 21H2) via Window 10 Update Assistant. It skips all of Microsoft's update failed errors. You can get the .exe at here.

Hope that this helps you. :)

Tran 1 Reputation point

2022-01-25T19:54:38.1+00:00

@al118 , it worked, THANK YOU!!! for your suggestion here. I've been following and hacking at this problem from multiple sites and users' inputs and suggestions but to no avail for close to a year... until now... I was so close to reformating and rebuilding my system from scratch again, but thanks to your suggestion, I gave it another shot...
PaulF 1 Reputation point

2022-01-30T06:01:32.247+00:00

This also worked for me! Thanks you!!!
Victor Suarez 1 Reputation point

2022-02-12T07:55:59.72+00:00

Thank you!!!!!!!
This worked for me.
Saved me so much trouble and the script u created made it super simple.
Jason Siegel 1 Reputation point

2022-03-01T11:25:00.22+00:00

I tried this method, and it didn't work. Any other ideas, people?
xaoslord 1 Reputation point

2022-03-20T00:48:11.35+00:00

Thank you! After months of trying this or that in vain, your solution resolved it for me.
Sam 1 Reputation point

2022-04-27T02:04:49.253+00:00

For many months Windows has been forcing updates, my system would hang, and I would have to roll back the update. I have search many times for a solution short of reinstalling windows. I finally came across this suggestion and the suggested method was easy and worked great. I am now updated and not dreading the next time Windows forces an update. Thanks for the help.
Jerryl_2022 1 Reputation point

2022-05-23T16:15:37.84+00:00

Great stuff!, However, for me, I checked my EFI partition and it was full!. I removed an errant Dell back-up file (500 MB) and the update processed to completion.
OTri 1 Reputation point

2022-08-02T14:22:05.283+00:00

Brilliant, yes, this finally worked for me as well.

DISM commands confirmed all was well, so I think the real culprit was the windows update itself. Using the Windows 10 Update Assistant seemed to do a more thorough job of updating, and finally succeeded.

Answer 2

Russell Bixby 6

Under some circumstances (most notably in multiple boot systems) the partition which Windows sees as C might be rendered non-active; this has the effect of bollixing updates and installation.

Using some Linux-based rescue disc or perhaps storage configuration from within computer management within Windows, set the partition to active and this might just fix your problem.

Answer 3

Hi there,

As you are in the latest feature update you can wait for the next update which might push this update and sort this out.
Other troubleshoots are

Try running SFC & DISm scans in CMD admin
reset the Windows Update component

Stop BITS, WUAUSERV, APPIDSVC, and CRYPTSVC Services. Execute the following commands one by one. Copy and Paste each line to the command prompt and press Enter.

net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc

Start BITS, WUAUSERV, APPIDSVC and CRYPTSVC Services. Execute the following commands one by one.

net start bits
net start wuauserv
net start appidsvc
net start cryptsvc

If none of them is helpful try the Repair update

If the reply is helpful, please Upvote and Accept it as an answer

KL Choe 1 Reputation point

2021-10-05T10:21:57.627+00:00

Hi LimitlessTechnology-2700,

I did performed all the methods but still no luck.

Answer 4

S.Sengupta 24,636 MVP

Do some investigation why it's failing to install.

Go through windowsupdate.log file...it is located at:

C:\Windows\Logs\WindowsUpdate

KL Choe 1 Reputation point

2021-10-05T15:09:04.06+00:00

Hi SSengupta,

What keyword should I check in the windowsupdate.log? Thanks.

Answer 5

Jerryl_2022 1

Check available space on your EFI partition. Mine was full!. I deleted errant Dell DB file (500 MB) and update processed normally.

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We couldn't complete the updates. Undoing changes. Don't turn off your computer

6 answers

Your answer