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Xbox App on PC – Download Speed Drops to 0 B/S Randomly (Fast Internet, Tried Fixes)

Anonymous
2025-04-22T21:28:09+00:00

Hi,

I’m experiencing a frustrating issue with the Xbox app on Windows. When downloading games, the speed fluctuates constantly — it stays around 978–985 KB/s, then suddenly drops to 0 B/s, pauses, then resumes. Occasionally, it spikes up to 170 Mbps, but only for a short time (like 10–20 minutes) before dropping again.

Here’s what I’ve already tried :

  • Turned off real-time protection and everything under it in Windows Security
  • Disabled everything in Delivery Optimization

My internet connection is stable and fast (200–250 Mbps), and all other apps download just fine, including Steam and browsers.

Is this a known issue with the Xbox app? Is there anything else I can do to fix or stabilize the download speed?

Thanks!

Windows for home | Windows 11 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-23T18:44:17+00:00

    Hi حمد العازمي

    Thank you for posting in Microsoft Community.

    I understand the frustration you're facing with the Xbox app download speed fluctuations. This issue could be related to various factors, including server load or network congestion. Here are a few additional steps you can try to stabilize the download speed:

    Possible Fixes

    • Restart the Xbox App & Microsoft Store: Close both apps completely, then restart them before retrying the download.
    • Reinstall the Xbox App: Some users have found that uninstalling and reinstalling the Xbox app improves download stability.
    • Use a Wired Connection: If possible, try using an Ethernet cable instead of Wi-Fi to rule out network inconsistencies.
    • Pause & Resume the Download: Some users have reported that manually pausing and resuming the download can stabilize speeds.
    • Try Downloading via Microsoft Store: Start the download in the Xbox app, then pause it. Open the Microsoft Store, find the game, and resume the download from there.
    • Check Background Network Usage: Ensure no other apps or devices are consuming bandwidth while downloading.
    • Reset Network Settings: Open Command Prompt (Admin) and run: netsh winsock reset netsh int ip reset ipconfig /flushdns Then restart your PC.
    • Perform Repair in-place upgrade: This will reinstall your Operating System and will keep your files and apps. This will take some time depending on the computer performance and internet speed. You can follow the steps from this link: How to perform repair upgrade in Windows 11 - Microsoft Community

    Best Regards,

    Lonex P.

    Microsoft Moderator

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  2. Anonymous
    2025-04-29T13:17:28+00:00

    Hi حمد العازمي

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding.

    Regards,

    Lonex P.

    Microsoft Moderator

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