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How do I get my EPSON ET-4850 to recognize my laptop for scan to computer?

Anonymous
2025-03-10T17:09:57+00:00

My EPSON ET-4850 printer no longer recognizes my Lenovo laptop as a recipient device for scanning (the laptop is less than three months old-as of 3/10/25). The printer recognizes my laptop, but the scanner does not. What settings should I adjust to fix this? I've turned the scanner off and on a few times. I also enabled Microsoft Smart Print to ensure there are no driver issues. Help!

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-04-20T23:59:43+00:00

    I am having the exact same issue. I tried these steps but still cannot scan. And, I didn't find "Imaging Device" in the list under Device Manager, only Printer.

    Should I find the scanner driver and download it from Epson?

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  2. Anish Ahmed 6,475 Reputation points
    2025-03-10T18:45:30+00:00

    Hello, my name is Anis. I'll be glad to help you today.

    It appears that your EPSON ET-4850 all-in-one printer is unable to Scan.

    Please perform the following troubleshooting steps:

    Go to Device Manager. (Press Windows+X together, select Device Manager)

    Double click on "Imaging Device" to expand it.

    Right click on your imaging device (Epson) and select Disable.
    Right click on your imaging device (Epson) again and select Update Driver.
    Select "Browse my computer for drivers"

    Select "Let me pick from a list of available drivers on my computer"

    Your driver should be in the list. Select the driver.

    Click Next. Wait for the driver to load.

    Restart the PC.

    Now, try to scan a document.

    Note: If there are multiple drivers in the list, repeat the same steps to select the other one.

    Let me know how it goes.

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