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How do I get the sound from my ps5 to my planar monitor

Anonymous
2025-04-14T00:12:05+00:00

The sound is not working

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2025-04-14T17:13:33+00:00

    Hello Mark,

    Thank you for contacting Microsoft Community Support.

    I'm sorry for any inconvenience you're experiencing. Here are some steps you can follow and try to resolve your issue:

    1. Check HDMI Connection: Unplug and re-plug the HDMI cable between your PS5 and Planar monitor. Try a different HDMI port on the monitor (if available). If possible, test with another HDMI cable to rule out a faulty one.

    2. Verify PS5 Audio Settings: Please go to Settings > Sound > Audio Output then set Output Device to HDMI and then please change Audio Format (Priority) to Bitstream (DTS or Dolby Digital).

    3. Check Monitor Audio Settings: Some monitors have built-in speakers but require audio settings adjustments. Open the monitor’s menu and look for audio settings. Ensure volume is up and mute is off.

    4. Use External Speakers or Headphones: If your monitor doesn’t have built-in speakers, you’ll need an external audio solution. Plug headphones or speakers into the PS5 controller. Alternatively, connect external speakers via the monitor’s audio output (if available).

    5. Restart Everything: Turn off your PS5 and monitor and unplug them for 30 seconds then please plug them back in and turn them on.

    6. Update PS5 System Software: Go to Settings → System → System Software Update. Install any pending updates.

    7. Try a Different Audio Output: If HDMI audio isn’t working, use an optical audio adapter or USB sound card. Some users have had success with HDMI audio extractors.

    I hope these steps may help you to resolve your issue.

    If none of these step works, please contact to Microsoft Live Support Team via Contact Us - Microsoft Support Best Regards,Thomas | Microsoft Community Support Specialist

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