Issues with Asus laptop battery

I have the exact same problem with two different ASUS computers. After an update in December 2024, both stopped recognizing the battery. I have contacted ASUS support on several occasions, but the only solution they suggest is performing a factory reset to see if the problem persists.

It is completely unacceptable that after an official update, two laptops stop functioning correctly and that no real solution is offered to resolve the issue. This points to a significant issue with either the update or the devices themselves, and customers should not have to endure such inconveniences without adequate support.

Yes, that's exactly what happened with my three laptops.

Hi, I’m Vinay. Thanks for reaching out.

I’m here to help you today.

As you are using Asus laptop , you will be having My Asus application in your laptop .

First , Check Battery Health :

1. Open My Asus application - click in System Diagnosis - click on Diagnosis Tool on top of screen.
2. Click on Battery Problems - Connect laptop to power and click on Checkup.
3. After checkup completed, you will get Results. If any error occurs then it means you need to replace the battery. Otherwise it could be caused by software applications or Windows updates.

Please let me know the results after checking .

Regards,

Vinay

Time Zone :(UTC + 5:30)

no it is not a battery health problem. After the update this problem occurred. and to be honest the system doesn't seem to recognise the battery at all

Hi, I’m Vinay. Thanks for reaching out.

I’m here to help you today.

As you are using Asus laptop , you will be having My Asus application in your laptop .

First , Check Battery Health :

1. Open My Asus application - click in System Diagnosis - click on Diagnosis Tool on top of screen.
2. Click on Battery Problems - Connect laptop to power and click on Checkup.
3. After checkup completed, you will get Results. If any error occurs then it means you need to replace the battery. Otherwise it could be caused by software applications or Windows updates.

Please let me know the results after checking .

Regards,
Vinay
Time Zone :(UTC + 5:30)

Hi, I've had the same problem since the last update. Occasionally, when I charge my Asus laptop, it indicates that it's fully charged, but when I turn it on, it shuts down immediately (0% battery). When I plug it in, it starts from 0%.

I've used your method; the battery problems checkup shows 0 problems and 0 suggestions.

I've never faced such a problem and have been using my Zephyrus G14 for over two years. I'm 100% sure it's related to the last major update (Windows 11 Version 24H2) because I updated it at night, and the problem started the next morning.