I can't download purchased games from microsoft store onto a windows 10 desktop?

Okay, uninstall and reinstall gaming services for Windows 10 via PowerShell

Open PowerShell as Administrator:

Right-click the Start button and select Windows PowerShell (Admin).

Uninstall Gaming Services:

In the PowerShell window, type the following command and press Enter:

Get-AppxPackage *gamingservices* | Remove-AppxPackage -allusers

Reinstall Gaming Services:

Open the Microsoft Store.

Search for Gaming Services.

Click Install to reinstall the app.

Restart Your Computer: After installation, restart your PC to ensure all changes take effect.

Hello Dexter, I was unable to find the MS store in the apps section of settings and was unable to repair or reset it. I stopped and restarted the MS store service but that did not work. I disabled the antivirus but that did not work either. I deleted 3 accounts extra that I had without success. I tried using the command sfc/scannow but the system told me it's not a viable command as far as removing the MS windows store, the system tells me *Microsoft.WindowsStore* | Remove-AppxPackage does not work.

Hi JORGE,

I see, there are more troubleshooting steps, I'll provide them all in one go.

1. Repair or Reset Microsoft Store

If resetting the cache doesn't help, you can repair or reset the Microsoft Store:

Guiding Tech

Press Win + I to open Settings.

Navigate to Apps > Apps & features.

Scroll down and select Microsoft Store.

Click on Advanced options.

Choose Repair. If the issue persists, select Reset.

Note that resetting will sign you out of the Microsoft Store and may delete some app data.

2. Restart Microsoft Store Install Service

The Microsoft Store Install Service manages installations. To restart it:

Press Win + R, type services.msc, and press Enter.

Locate Microsoft Store Install Service in the list.

Right-click on it and select Restart.

If the option is unavailable, right-click and select Properties.

Set Startup type to Manual or Automatic.

Click Apply, then OK.

After restarting, try downloading your games again.

3. Temporarily Disable Antivirus or VPN

Security software or VPNs can interfere with downloads:

Antivirus: Temporarily disable your antivirus software and attempt the download again.

VPN: If you're using a VPN, disconnect it and try downloading without it.

Remember to re-enable your antivirus and VPN after testing.

4. Check for Multiple Microsoft Accounts

Having multiple Microsoft accounts can cause conflicts

Go to Settings > Accounts > Email & accounts.

Ensure you're signed in with the correct Microsoft account.

If you see duplicate accounts, remove the incorrect one.

This step has helped other users resolve similar issues.

5. Use System File Checker and DISM

Corrupted system files can affect downloads:

Press Win + X and select Windows Terminal (Admin).

Run the following commands one by one:

sfc /scannow

Wait for the process to complete.

DISM /Online /Cleanup-Image /RestoreHealth

Wait for the process to complete.

These tools will scan and repair system files.

6. Reinstall Microsoft Store

If all else fails, reinstalling the Microsoft Store might help:

Press Win + X and select Windows Terminal (Admin).

Run the following command:

Get-AppxPackage *Microsoft.WindowsStore* | Remove-AppxPackage

To reinstall, open Microsoft Store from the Start menu and install it again.

Hello Dexter, I tried doing what you suggested and the problem persists, it's not downloading the games selected.

Hello JORGE,

Thank you so much for reaching out, I am Dexter an independent advisor, and I am glad to assist you today.

I'm sorry to hear you're experiencing issues with downloading games from the Microsoft Store. Given that Call of Duty: Modern Warfare Remastered downloaded successfully, it's likely not a hardware issue but rather a software or account-related problem. Here are some steps you can try:

1. Ensure Correct Region and Time Settings

Incorrect region or time settings can cause download errors. Ensure your system is set to the correct region and time zone:

Press Win + I to open Settings.

Navigate to Time & language > Date & time.

Toggle on Set time automatically and Set time zone automatically.

Click Sync now under Synchronize your clock.

Additionally, verify that your region is correctly set:

Go to Settings > Time & language > Region.

Ensure your country or region is correctly selected.

This step has resolved similar issues for other users.

2. Reset Microsoft Store Cache

Corrupted cache can hinder downloads. To reset the Microsoft Store cache:

Press Win + R to open the Run dialog.

Type wsreset.exe and press Enter.

A Command Prompt window will open and close automatically after a few seconds.

The Microsoft Store will launch automatically.

After the reset, try downloading your games again.

Should you have more questions, please let me know.

Best regards,

Dexter