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What do I do if my network adapter is having problems and troubleshoot can’t help fix it. My windows also won’t update.

Anonymous
2025-06-18T04:49:46+00:00

What do I do if my network adapter is having problems and

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-06-18T05:27:51+00:00

    Hi Melinda07,

    I'm Christine, I'll be happy to assist you. Looks like you're experiencing network issue. No worries, I'll do my best to help you.

    May I know when did the issue start? Is there any changes made before you got this issue?

    Please send the make and model of your device. (Please press Windows key + R and type msinfo32 and hit enter, look for system model)

    Please check and follow the steps below:

    1. Please click start menu and type troubleshoot and then press enter

    Please run Network adapter and Internet option

    Kindly check if the issue persists

    1. Reset the Network

    Please click start menu and type Command Prompt

    Kindly right click on it

    Please select run as administrator

    Please copy and paste the command below and hit enter.

    netsh winsock reset

    netsh interface ipv4 reset

    netsh interface ipv6 reset

    netsh winsock reset catalog

    netsh int ipv4 reset reset.log

    netsh int ipv6 reset reset.log

    ipconfig /release

    ipconfig /flushdns

    ipconfig /renew

    Please wait for it to finish, restart your device and check if the issue still persists.

    Please let me know the result. I'll be happy to assist you all the way until it's resolved.

    Thank you,

    Christine L

    Independent Advisor

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  1. Anonymous
    2025-06-18T07:50:16+00:00

    Resetting the network through the command prompt solved my issue

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  2. Anonymous
    2025-06-18T05:58:32+00:00

    Awesome! I'm happy to hear that. To help the next person who has this issue, please indicate which reply solved your problem. Kindly click Yes or No below.

    Have a good one and stay safe!

    Thanks,

    Christine

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  3. Anonymous
    2025-06-18T05:56:58+00:00

    Hi Christine, thank you for the reply.

    My issued started today, my laptop was fine last night.

    My system model is 82J4

    This did fix my problem thank you so much for the help

    Thanks again

    Melinda

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