Unable to update windows 11

Question

Unable to update windows 11

Anonymous

Hello,

Please help!

I'm about to panic!

It's been almost a month since I was able to do a Windows Update... There's a little red dot on the tray that saying my device is missing important updates. But updates always fail! My PC works well, games, Graphics editing, Sound production (cubase), and coding in vscode... all works fine, but updates always fail.

I've tried:

Rebooting
chkdsk c: /f /r (including all drives) - no issues
Halting update service, deleting SoftwareDistribution, then re-enabling the service (and of course rebooting again)
DISM /Online /Cleanup-Image /ScanHealth (hanged, until I did "DISM /Online /Cleanup-Image /RestoreHealth", then it ran ok)
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Nothing helps; updates still fail.

My last resort is to use an installation media and try to fix it through it. but Every ISO I downloaded refuse to keep my apps, claiming I have the wrong language, Which is not true! I'm using a US-EN installation (interface and main language English United States) and a secondary language Hebrew (installed later from settings). Maybe because it's an upgraded win10? I don't know, I even bought an original key for 11...

The thing is, reinstalling all apps will be a huge headache, Please help me fix it without losing my 1000s of apps?

[Surprisingly, my PC is still very stable]

System info:

Device name

Processor Intel(R) Core(TM) i9-7920X CPU @ 2.90GHz 2.90 GHz

Installed RAM 128 GB (128 GB usable)

Device ID

Product ID

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro

Version 24H2

Installed on ‎09/‎12/‎2024

OS build 26100.2894

Experience Windows Feature Experience Pack 1000.26100.36.0

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

6 additional answers

Answer 1

There are no hard blocks reported. Please try one of the following options:

Uninstall Norton 360 and run a repair installation via Settings.

Launch Settings > System > Recovery. Under "Fix problems using Windows Update", select "Reinstall now."

(or)

Reset the Windows Update cache using this batch file to see if that fixes the issue: https://gist.github.com/winhelponline/af9296c106448a664a6229d8146a85fd

Download the zip file and extract the batch file to the desktop.
Right-click on the batch file, click Properties, click "Unblock" (if present), and OK.
Double-click the batch file to run it.
After it completes execution, don't close it yet.
Right-click on that Command Prompt window, click "Edit" and click "Select all"
Right-click on that Command Prompt window, click "Edit" and click "Copy" (This copies the output to the clipboard.)
Paste the info (Ctrl + V) into your reply window.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

"Reinstall now" is grayed out.

Trying that batch file but it's seems to have errors: Files in Use and access denied

Please boot into Safe mode or Safe mode with Networking.

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

Rerun the batch file and post the output.

Restart into normal mode. Run "optionalfeatures.exe" via the Win + R dialog. Does the dialog render correctly?

Answer 3

Ramesh 176.1K Volunteer Moderator

It worked!

Thank You!

my windows seems updated.

You're welcome.

0 comments

Answer 4

Note:

You may try the repair installation via Settings.

Launch Settings > System > Recovery. Under "Fix problems using Windows Update", select "Reinstall now."

This does a repair installation, keeping your files, apps, and settings.

See:

Fix issues by reinstalling the current version of Windows - Microsoft Support:

https://support.microsoft.com/en-us/windows/fix...

Answer 5

Hi,

Please share your setup logs for analysis. The following batch file collects the setup logs and saves the zip file to your desktop.

Download setuplogscollect.bat and save it to the desktop.

https://gist.github.com/winhelponline/26b28c4b6...

Right-click on the downloaded file and click Properties. Click "Unblock" and click OK.

Extract the batch file to the desktop.

Right-click on the file and choose "Run as administrator"

It outputs a SetupLogs.zip file on your desktop.

Share the file on OneDrive or GoFile.io and post the download link here.

(The batch file contains plain text code. You can read its contents using Notepad before running it. It collects the setup logs, msinfo32.exe log, drivers list, boot configuration info, and the compatibility appraiser results from your system.)

***********************************************************************

(How-To: Share OneDrive files and folders - Microsoft Support)

https://support.microsoft.com/en-us/office/shar...

OneDrive sharing options - screenshot: https://imgur.com/a/vZyxpY9

***********************************************************************

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Thoroughly research any product advertised on the site before you decide to download and install it.

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Unable to update windows 11

6 additional answers