Share via

My pc keeps blue screening and i cant figure out why

Anonymous
2025-07-02T07:12:08+00:00

I bought a new pc about half a year ago, and it has been blue screening randomly. It happens out of nowhere, and I can't figure out why.

Laptop info: Lenovo Yoga Air 15s ILL9

Windows is up to date.

Thanks and Regards,

Steven

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Ivan B 108.7K Reputation points Independent Advisor
    2025-07-04T00:44:36+00:00

    Hi ,

    I am Ivan, I will help you with this.

    Do you have any application Wise System Monitor or Wise Cleaner, well according to the minidump this application is causing BSOD I recommend you uninstall these applications.

    After removing the applications, open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

    I recommend you do an analysis with Microsoft's MSRT, analyze Windows Defend Offline scan and Malwarebytes.

    MSRT: https://www.microsoft.com/en-us/download/detail...

    Then perform a clean boot and if you want to uninstall applications that you do not use.

    https://support.microsoft.com/en-us/topic/how-t...

    Give feedback if the information was useful or not.

    Independent Advisor - Community

    Thanks

    1 person found this answer helpful.
    0 comments

4 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-07-06T14:23:44+00:00

    Hi Ivan,

    I followed your steps and it did solve my problem. Thank you so much!

    Best Regards,

    Steven

    0 comments
  2. Ivan B 108.7K Reputation points Independent Advisor
    2025-07-05T13:27:21+00:00

    Hi ,

    Did you manage to solve the problem?

    Independent Advisor - Community

    Thanks

    0 comments
  3. Anonymous
    2025-07-03T00:26:51+00:00

    Please find the file in the attached link below:

    dmp file.zip

    Thanks and Regards,

    Steven

    0 comments
  4. Lester Bernard Reyes 78,510 Reputation points Independent Advisor
    2025-07-02T07:43:18+00:00

    Hi, I'm Bernard, a fellow Windows user. I'm happy to help! My timezone is UTC+8.

    Just to confirm, can you still use the affected device? If so, I need to analyze the error. Can you please check if you have minidump files on the PC so that I can further examine what is the root cause of the issue?

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using OneDrive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Bernard

    0 comments