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Microsoft store : Sorry about that ! Something went wrong, but we are making it right. Try refreshing or come back later. Refresh the page : windows 11

Anonymous
2025-05-27T18:41:26+00:00

Hi everyone,

I'm having an issue with the Microsoft Store on Windows I JUST REINSTALLED WINDOWS – I can't open it, and I also can't find it anywhere in the settings or troubleshooters.

''Sorry about that! Something went wrong, but we are making it right. Try refreshing or come back later.''

Here's what I've tried so far:

I went to Settings > System > Troubleshoot > Other troubleshooters, but the only option I see is “Windows Media Player” – there's no “Windows Store Apps” troubleshooter.

I haven’t uninstalled anything manually, so I don’t know why it's missing.

does anyone know how to restore it properly?

Thanks in advance for any help!

Windows for home | Windows 11 | Microsoft Store

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  1. Anonymous
    2025-05-27T19:17:47+00:00

    Hello on,

    Thank you so much for reaching out, I am Dexter an independent advisor, and I am glad to assist you today.

    The error message "Sorry about that! Something went wrong, but we are making it right. Try refreshing or come back later" is often linked to problems with the Microsoft Store app itself or its associated components.

    You can try these steps to Resolve the Microsoft Store Issue:

    1. Check Account Type

    Ensure you're signed in with a Microsoft account. The Microsoft Store may not be available if you're using a local account. To verify or switch accounts:

    Go to Settings > Accounts > Your Info.

    If it says "Local Account," consider switching to a Microsoft account.

    1. Reset the Microsoft Store Cache

    Corrupted cache files can cause the Store to malfunction. To reset the cache:

    Press Windows + R to open the Run dialog.

    Type wsreset.exe and press Enter.

    A Command Prompt window will appear and reset the cache. The Store will open automatically once the process is complete.

    1. Re-register the Microsoft Store

    If resetting the cache doesn't help, you can re-register the Microsoft Store:

    Open PowerShell as Administrator.

    Copy and paste the following command and press Enter:

    Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Restart your computer after the process completes.

    1. Install Missing Dependencies via Xbox App

    Some users have found that installing the Xbox app can restore missing components, including the Microsoft Store:

    Download and install the Xbox app from the Microsoft website.

    Upon installation, the app may prompt you to install missing dependencies.

    Follow the prompts to install any recommended components.

    1. Check Date and Time Settings

    Incorrect system time can block the Store from connecting to Microsoft's servers:

    Go to Settings > Time & Language > Date & Time.

    Enable Set time automatically and Set time zone automatically.

    Restart your computer and try opening the Store again.

    1. Run System File Checker (SFC) and DISM

    Corrupted system files can cause issues with the Microsoft Store:

    Open Command Prompt as Administrator.

    Run the following commands one by one:

    sfc /scannow

    DISM /Online /Cleanup-Image /RestoreHealth

    Wait for each process to complete and then restart your computer.

    1. Create a New User Account

    If the issue persists, creating a new user account can help determine if the problem is related to your current user profile:

    Go to Settings > Accounts > Family & other users.

    Click Add someone else to this PC and follow the prompts to create a new account.

    Sign in with the new account and check if the Microsoft Store works.

    Should you have more questions, please let me know.

    Best regards,

    Dexter

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