Can't install the recent Windows update.

Hi again,

To answer your question, "Do I type yes for net stop cryptsvc?" Yes.

Are you getting an error message? Or what exactly will happen when you try to install the update? Could you also confirm if you have the correct region and timezone settings in your Windows computer? And also, how much storage is available in your local drive?

Assuming that you have the correct region and timezone settings and have enough storage, I would recommend performing an in-place upgrade.

In-place upgrade is a process wherein it will upgrade the device to the latest version and repair many issues without deleting any files. Usually, it is used to repair corrupted system files, apps, and even incompatible drivers on the system.

This process will also install available updates on the system.

Here's how.

Go to the official Microsoft page:

https://www.microsoft.com/software-download/win...

Under "Download Windows 11 Disk Image (ISO)," select Windows 11 (multi-edition ISO) > click Download.

After downloading:

Right-click the ISO file > click Mount.

Open the new virtual drive that appears > run setup.exe.

On the installer screen

Choose “Keep personal files and apps” when prompted.

Follow the on-screen steps to complete the installation.

This process can take up to 1 hour and may include multiple restarts. After it completes, Windows will be refreshed while keeping all your data intact.

Please let me know if you still have questions.

Please note that this is a public forum. I'm a fellow user doing my best to provide helpful insights, and I apologize for any delay in my response. I’ll get back to you as soon as possible.

__Adrian A

Will a clean boot remove any of my files?

Thanks for the quick follow-up, AJ, and I appreciate the detailed answers.

Let’s try these steps to get this resolved.

1. Perform a clean boot. We are doing this to check if there are third-party services or startup programs blocking update installation.

Select Search, type msconfig, and then select System Configuration from the list of results.

On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all. Select Apply.

On the Startup tab of System Configuration, select Open Task Manager.

On the Startup apps tab in Task Manager, for each enabled startup item, select the item and then select Disable. (Keep track of which items have been Disabled. You will need to know this later.)

Close Task Manager and restart your PC.

2. Reset Windows Update Components

Open Command Prompt as Administrator.

Run the following commands one by one:

net stop wuauserv

net stop bits

net stop cryptsvc

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start bits

net start cryptsvc

Restart your computer.

3. Please make sure that you have the correct region and timezone settings.
4. Manually Install the Update

Visit the Microsoft Update Catalog.

https://www.catalog.update.microsoft.com/Home.aspx

Search for KB5060842.

Download the appropriate .msu file based on your system architecture.

After downloading, double-click the file to install manually.

Hope that helps.

Looking forward to your update.

__Adrian A.

Hi, I'm using Windows 11 24H2, the update is KB5060842, I've been able to install all the minor updates except these larger ones, no I haven't tried any third party tools and I don't have any antivirus software installed, and I've only tried through Windows Update.

Hi there,

Thanks for reaching out. I’m Adrian, an independent advisor, and I’d be happy to help you with this Windows Update issue.

Before we proceed with advanced steps, I’d like to ask a few quick questions to better understand the situation:

Which version of Windows are you using? (You can check by typing winver into the Start menu and pressing Enter.)

What specific update(s) are failing? Do you have the full KB number for the latest one that gave you the 0x80073712 error?

Did this issue start recently, or have updates been failing for a while?

Have you ever used any third-party tools or cleanup utilities like CCleaner, system optimizers, registry editors?

Do you have any external antivirus or security software installed aside from Windows Defender?

Have you tried installing the update manually via the Microsoft Update Catalog or Update Assistant, or only through Windows Update?

Once I have a better picture of your setup and what you've tried so far, I’ll recommend the most effective steps to address and fix this issue.

Looking forward to your reply.

Best regards,
Adrian A.