My Laptop came with 3 Month xbox gamepass that could be claimed before 2026. But it is no longer visible in "included with device" section of microsoft store.

Hello

I checked the xbox app and it isn't visible their too. I contacted lenovo support and they checked my laptop and checked the included with device section and when it wasn't there they told me to contact microsoft. Also the xbox gamepass and MS Office subscription used to be visible on the "included with device" section a month ago. But now both aren't visible.

Thank you.

In that case, you may need to perform a factory reset to restore the options.

Also, consider asking Xbox support too:

https://support.xbox.com/en-IN/contactus

I hope this information is helpful. If you have any further questions, please feel free to reach out to us. Good luck!

Hi Yuvan

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

It shouldn’t have expired after 3 months.

Could you try to see if the offer exists in the Xbox app?

If it still does not help, the manufacturer would issue you a new code for the Xbox game pass trial since they were the one who purchased it from Microsoft.

I look forward to your reply and am ready to collaborate until we reach a resolution. Best of luck!