Hey Thaw! My name is Jason, one of your team here in Microsoft just like you So If your Microsoft Rewards Roblox gift card has been in the "in progress" state for more than 8 hours, and an earlier order got randomly denied, I sort of some information for you Thaw
This Could Be Occurring
Fraud Check or System Delay
Microsoft occasionally flags accounts for suspicious activity and holds up reward processing (even if all is valid).
Gift Card Inventory Problems
If multiple users all redeem the same item at the same time (i.e., 400 Robux cards), it may temporarily become stuck due to availability or regional backlog.
Account Status or Region Mismatch
If your Microsoft account country is not the same as the region you're attempting to access it from (or even using a VPN), this can initiate delays or failed redemptions.
What To Do Next
- Double-Check Your Orders Page
Visit: https://rewards.microsoft.com/redeem/orderhistory
Check your gift card for "In progress" or "Delivered" (with a code).
If it has been stuck for over 24 hours, that is unusual.
- Wait Up to 24 Hours (Standard Window)
Microsoft technically says electronic rewards can take up to 24 hours to complete. If already over 24 hours, proceed to the next step.
- File a Support Ticket (if you haven't already)
If you have already done so, have your case number nearby.
If not yet:
Go to https://support.microsoft.com/supportrequestfor...
Click "Missing reward" or "Order stuck in progress"
Enter your Microsoft Account email, date/time of purchase, and order ID from your order history page
- Do Not Try to Redeem the Same Card Again
Repeated attempts at attempting the order while the first one is in pending status might result in more delays or system flags. Have a Great day