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My computer says I have no space, but nothing is taking up my storage

Anonymous
2025-06-25T19:11:09+00:00

My laptop says I am fully using up all 100GB of storage and I need to free up some, but when I take a look at all the apps and other folders, there is no way these apps have this much space being used.

I looked at the apps installed and I have noticed that there are 2 versions of Microsoft Visual C++ and windows desktop runtime installed.

One for x64 and x86 for both of these apps. Am I supposed to be having 2 versions? My laptop says it's a x64-based processor.

Would there be any issues if I were to delete the x86 version of these 2 apps?

Windows for home | Windows 11 | Files, folders, and storage

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  1. Anonymous
    2025-06-25T21:38:53+00:00

    Hi Chong,

    Thanks again for your response.

    If you're comfortable with it, could you please share a screenshot of your drive usage? Specifically this PC window showing the C: drive. And optionally, a screenshot from Settings > System > Storage

    This will help me see exactly what Windows is reporting and if anything looks off visually. You can also install TreeSize Free from JAM Software. You can download it from Microsoft store to get a clear visual breakdown of where space is being consumed, it’s very helpful in cases like this.

    No pressure, but if you can send it, I’ll be able to guide you more precisely.

    Looking forward to your reply.

    Best regards,

    Adrian

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  2. Anonymous
    2025-06-25T20:15:35+00:00

    Hello,

    Sorry, but unfortunately none of these fix the issue.

    1 person found this answer helpful.
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  3. Anonymous
    2025-06-26T13:49:58+00:00

    Hello,

    Please see the screenshot below.

    When I go into the installed apps, there doesn't seem to be anything off.

    I cannot download TreeSize because it says that I have no space to download it.

    Thank you for looking into this for me.

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  4. Anonymous
    2025-06-25T19:51:17+00:00

    First you should type storage in the Search box and see what that shows.

    Example Image

    Image

    Look at this. x64 and x86 - Search

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  5. Anonymous
    2025-06-25T19:48:55+00:00

    Hi Chong,

    Thank you for bringing this up. I'm Adrian, an independent advisor, here to help.

    To answer your question. Yes, it's normal to have both x64 and x86 versions installed. Do not uninstall them unless you are 100% sure no app depends on them. Many 64-bit systems still run older 32-bit apps, which require the x86 version.

    Here are a few safe and effective steps to uncover hidden disk usage.

    Step 1) Go to Settings > System > Storage
    Click Show more categories
    Select Temporary Files
    Safely remove

    Delivery Optimization Files
    Temporary Internet Files
    Recycle Bin
    Previous Windows installation (if present)
    Then go back and click "Cleanup recommendations" if available.

    Step 2) Check System Restore and Hibernation
    These can silently consume tens of GB.

    Disable or shrink System Restore:
    Press Win + R, type sysdm.cpl, go to System Protection tab

    Click Configure
    Reduce Max Usage to around 5%, or turn it off temporarily
    Disable Hibernation (if not needed):
    Run this command as Admin in PowerShell

    powercfg -h off
    This deletes the hiberfil.sys file, which can be several GBs.

    Step 3) Apps and games from the Store can leave behind cache

    Run this command
    wsreset.exe

    You can also check and explore this link
    https://support.microsoft.com/windows/free-up-d...

    If none of these free up space or if you find a folder consuming way too much, let me know what it is and I’ll guide you from there.

    Best regards,
    Adrian

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