clipchamp says i need the internet, when I try to run it - yet i have the internet - how else could i be sending this message - please help me.

Yes I had tried all of those things, I am relatively competent and understand things having grown up in a UNIX world with my profession. I have resolved this myself - bare in mind that it only just started doing this since an MS update I believe. Years ago my PC tower was used else ware in the house. When used else ware it was via a usb wireless dongle, in my office it is, and always has been, at least for the past 3 years, been connected to the internet by ethernet cable straight to the router. I removed the long since redundant dongle licence software and the device from the list and it all started working - so why the **** did MS change something that made their software look for wireless before/over the ethernet, or fall over when it couldn't find a wireless network, instead of looking for subsequent networks. None of my other applications have struggled to find the internet, only Clipchamp and the MS store - such shoddy programming and updates with suppositions that we are all wireless.

Rant over - 'thanks for replying'

Andy

Hi Andy,

Thank you for using Microsoft products and making community posts.

I understands the importance of resolving this issue, Don’t worry I will be helping you with this following steps.

1. Flush DNS & Reset Network Settings
   • Open Command Prompt as an administrator and run these commands one by one: ipconfig /flushdns netsh winsock reset netsh int ip reset
   • Restart your computer and check if the issue persists.
2. Reset Microsoft Store & Clipchamp
   • Open PowerShell as an administrator and run: wsreset.exe
   • This resets the Microsoft Store cache, which might resolve the issue.
3. Check Windows Services
   • Open Services (Win + R, type services.msc).
   • Find Microsoft Store Install Service and Clipchamp-related services.
   • Ensure they are running and set to Automatic.
4. Try a Different Network
   • If possible, connect to a different Wi-Fi or use a mobile hotspot to see if the issue is network-related.
5. Check for Windows Updates
   • Go to Settings > Windows Update and install any pending updates.

Please feel free to let me know how it goes.

Chan G

Microsoft Community Moderator

Hello, I am now experiencing the same issue and I have done all troubleshooting with no successful outcome. My network is working fine. what could be the issue?

Hi Andy,

Thank you for you response and for the feedback we'll let our software engineers about this and you can also add you feedback that we may apply on the next update.

Regards,

Chan G

Microsoft Community Moderator