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HP Wide Vision HD Camera not working

Anonymous
2025-06-19T23:00:02+00:00

I have a problem with the camera. Previously, it worked fine, no failures were observed. However, at some point, the camera simply stopped working.

When I open the Camera application, only a black screen is displayed, and the indicator on the laptop does not light up - the camera, apparently, does not turn on. The same thing happens in other applications - the camera does not work anywhere.

I have already tried several solutions, and, as far as I can see, all the drivers are installed correctly, and the necessary permissions are given in the system settings.

My laptop is HP Victus 16

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-06-19T23:39:37+00:00

    Hi, I'm Cherrelyn, an Independent Advisor. Thanks for reaching out I understand how frustrating it is when your camera suddenly stops working, especially when it used to function just fine. Let’s try a few focused steps to resolve the issue with your HP Wide Vision HD Camera.

    Try These Fixes

    1. Check in Device Manager

    -Press Win + X → Device Manager

    -Expand Imaging devices or Cameras

    -Look for HP Wide Vision HD Camera

    -If it's there, right-click → Disable, then Enable

    -If it's not there or shows a yellow warning, try scanning for hardware changes.

    If it's missing, try clicking:

    -Action > Add legacy hardware - Install the hardware manually - Look for your camera.

    1. Update or Roll Back the Camera Driver

    -Right-click your camera in Device Manager - Update driver

    -Choose Search automatically for drivers

    -If that doesn’t help, try Roll Back Driver (if available)

    3.Use HP Support Assistant

    -Download and install HP Support Assistant

    -It can detect hardware and install missing drivers automatically for your specific HP Victus 16 model.

    1. Check Privacy Settings

    Go to Settings - Privacy & Security -Camera

    Make sure Camera access and Let apps access your camera are both ON

    Scroll down to ensure specific apps (like Zoom, Teams, etc.) are also allowed

    1. Reset the Camera App

    -Go to Settings - Apps - Installed Apps

    -Find Camera, click - Advanced options - Click Reset

    1. BIOS/UEFI Settings

    Sometimes the camera is disabled in the BIOS:

    -Restart the PC - Press Esc or F10 repeatedly during boot

    -Look for "Integrated Camera" or "Webcam" settings and ensure it's Enabled

    If Nothing Works

    If the indicator light doesn’t come on at all:

    -Try plugging in an external USB webcam to test camera functionality.

    -This helps verify if it’s a hardware issue with the built-in camera.

    Let me know if you see any errors in Device Manager, or if the camera is not listed at all that can help pinpoint the issue further.

    Best regards,

    Cherrelyn

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