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Intel Graphics (R) 4000 ISSUE

Anonymous
2025-05-01T13:35:47+00:00

Intel Graphics (R) 4000 is causing my computer to auto-restart when opening a Game or the Internet

My Computer Has 8GB RAM, 2.20GHz, Directx12, and it is a SONY MODEL (E SERIES)

I need a fix, really. I need this so I can use my computer more easily than when it is in safe mode.

for 3 Months.

PLS HELP

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 871.8K Reputation points Independent Advisor
    2025-05-05T10:16:24+00:00

    All your device drivers are now installed correctly, if your system is still instantly shutting down, then most likely there is a hardware fault, you will need to take your system to a PC Shop to have the hardware tested.

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  1. DaveM121 871.8K Reputation points Independent Advisor
    2025-05-02T11:39:53+00:00

    Did you go to the support page for your PC on the manufacturers website to download and re-install (not update) the Intel HD graphics driver version they recommend?

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  2. Anonymous
    2025-05-02T11:31:51+00:00

    I don't require games, I need my computer to stop restarting. Any fix is helpful to me.

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  3. DaveM121 871.8K Reputation points Independent Advisor
    2025-05-01T14:10:44+00:00

    Hi, I am Dave, I will help you with this.

    If you are trying to play DirectX 12 games on the Intel HD 4000 graphics integrated option, you will not be able to, it only supports up to DirectX 11.

    The best first option is to go to the support page for your PC on the manufacturers website, then from there, download and re-install (not update) the version of Intel HD graphics drivers they provide, that will be the most compatible version of the drivers, because PC manufacturers customize the Intel graphics drivers.

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  4. Anonymous
    2025-05-01T13:36:08+00:00

    IT IS AN OLD MODEL

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