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LiveKernelEvent 117

Anonymous
2025-05-25T18:30:52+00:00

Hello,

I have an issue with Dota 2 and Driver Timeout. I recently installed a new CPU (Ryzen 7 9800X3D) and reinstalled Windows 11. I installed all the newest drivers.

I noticed that this happened when I tried to alt+tab.

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffe20d112b4460

Parameter 2: fffff80494ed71a0

Parameter 3: 0

Parameter 4: ffffe20d228a8080

OS version: 10_0_26100

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.26100.2.0.0.768.101

Locale ID: 1033

Files that help describe the problem

WATCHDOG-20250525-2012.dmp

sysdata.xml

WERInternalMetadata.xml

memory.csv

sysinfo.txt

WERInternalRequest.xml

  1. GPU- AMD Radeon RX 6900 XT
  2. Power supply - CoolerMaster MWE 850 GOLD V2
  3. Motherboard - ROG CROSSHAIR X670E HERO
  4. Processor - AMD Ryzen 7 9800X3D 8-Core Processor, 4700 Mhz, 8 Core(s), 16 Logical Processor(s)

Dota 2 video settings https://prnt.sc/d2mOd5tPNCuR

Minidump file https://www.mediafire.com/file/r2zroql2dkziyy3/WER64B2.tmp.zip/file

Can you please tell me what's the issue?

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-05-27T23:35:54+00:00

    I tried everything, but it's not working.

    Here are some DMP files for more info:

    https://www.mediafire.com/file/i5teavtdhgcupcz/WATCHDOG-20250528-0114.dmp/file https://www.mediafire.com/file/6o44axtbrr60ahw/WATCHDOG-20250528-0115.dmp/file

    Let me know if you can help me.

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  2. Anonymous
    2025-05-25T20:14:12+00:00

    Hello, I'm Jan and I'm happy to help you today. I'm sorry that you are experiencing these problems with your computer. I checked the dump files and it indicates errors related to AMD graphics drivers. Disable any overclocking or XMP/DOCP, revert any changes, and reset them to their optimal defaults. Try each of the following suggestions.

    1. Clean and Install the AMD/Radeon graphics drivers.

    Download the latest driver from the Manufacturer's support website

    Run the driver installer

    Select Custom install

    And perform a clean installation.

    once done with the installation restart your computer.

    If that didn't work, try the older stable version of the graphics driver.

    1. Clean and install the graphics drivers using DDU.

    Display Driver Uninstaller

    https://www.guru3d.com/download/display-driver-...

    Run the application from Safe mode.

    https://support.microsoft.com//windows/windows-...

    Select Clean and restart

    Once the drivers are uninstall

    Install the latest Graphics Card driver

    Try the older driver version if the latest driver is crashing.

    1. Try reinstalling and updating these drivers for Chipset drivers Download their drivers directly from the motherboard manufacturer's support site and install them. Do not use any driver downloader software to download the drivers. Restart your computer.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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