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when i try to reset my laptop it get stuck at 62%
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I am Dave, I will help you with this.
If you need to reset Windows and it is continually getting stuck at around 62%, your recovery image is corrupt, the best option would be to create a bootable USB, then use that to clean install Windows 11, that will also create a new recovery image on your drive.
Are you able to get back into Windows to backup your files first?
I have no idea why they design it to issue an error code at 62% I would like to hear the answer myself?
I understand there are several posts already locked and recommending using the Windows 11 ISO..
My question is, what exactly is the significance of the 62%?! Why always at 62%?
It is a little difficult to go to support website if my computer is stuck in reset? But other than stating the obvious how do I get support to fix my problem remotely for free? Or is that why they all get stuck at 62 because they want to get paid to fix a problem they caused?
And the reason for any reset?
Does that laptop makers support site have a diagnostic tool?
