Remove Child Account Restrictions — I’m 19 and No Longer in a Family Group

Hi Tony,

Thanks for reaching out Microsoft Community Forum. I totally understand your concern about your child account blocking you from changing your privacy settings despite of your legal age. Let me help you navigate the process.

Sometimes this happens even after leaving a Microsoft Family group, Microsoft sometimes still sees your account as a "child". So it is still equires a new family organizer to approve some changes and blocks your Xbox privacy and online settings (especially on the website).

** Step 1: Double-Check your birthdate

• You may go to: https://account.microsoft.com/profile
• Make sure your DOB is correct
• If it’s wrong: Edit date of birth
• Log in if needed
• Change it, then sign out and sign back in

Step 2: Rejoin to a Family Group (Temporarily)

• You may go to: https://account.microsoft.com/family
• Ask a someone to add you to a family group as an organizer, not as a child
• Once added sign in and leave the family group again

This resets the family system and unlocks your full adult settings.

** Step3: Change Xbox & Privacy Settings

• Visit: https://account.xbox.com/settings
• You should now have full control
• If it still says you need a parent, clear your browser cache or try Incognito mode

Is it is still not working you may contact Microsoft Support directly:
https://support.microsoft.com/account-billing

Tell them you are 19 years old, your DOB is correct, you left the family group, but restrictions remain on your account

I hope this helps and works for you.

Best Regards,
Kelvin || Independent Adviser

Hi Tony,

Thanks for reaching out Microsoft Community Forum. I totally understand your concern about your child account blocking you from changing your privacy settings despite of your legal age. Let me help you navigate the process.

Sometimes this happens even after leaving a Microsoft Family group, Microsoft sometimes still sees your account as a "child". So it is still equires a new family organizer to approve some changes and blocks your Xbox privacy and online settings (especially on the website).

** Step 1: Double-Check your birthdate

• You may go to: https://account.microsoft.com/profile
• Make sure your DOB is correct
• If it’s wrong: Edit date of birth
• Log in if needed
• Change it, then sign out and sign back in

Step 2: Rejoin to a Family Group (Temporarily)

• You may go to: https://account.microsoft.com/family
• Ask a someone to add you to a family group as an organizer, not as a child
• Once added sign in and leave the family group again

This resets the family system and unlocks your full adult settings.

** Step3: Change Xbox & Privacy Settings

• Visit: https://account.xbox.com/settings
• You should now have full control
• If it still says you need a parent, clear your browser cache or try Incognito mode

Is it is still not working you may contact Microsoft Support directly:

https://support.microsoft.com/account-billing

Tell them you are 19 years old, your DOB is correct, you left the family group, but restrictions remain on your account

I hope this helps and works for you.

Best Regards,

Kelvin || Independent Adviser

Hi Tony,

Thanks for the follow up response. So sorry to hear that you are still blocked.

You already did what steps that I provide and it is still not working. You may contact Microsoft support directly here: https://support.microsoft.com/account-billing

Tell them:

• You’are over 18
• Your birthdate is correct
• You left the family group
• You cannot access Xbox or privacy settings

They can manually fix your account if needed.

I hope this helps and works for you.

Best Regards,

Kelvin || Independent Adviser

Subject: I’m Still Blocked by Child Account Restrictions

Hi,

I’m 19 years old, and my date of birth is correctly set on my Microsoft account. However, I’m still being treated as a child account and I can’t change my Xbox privacy or online settings.

I’ve already:

• Verified and corrected my birthdate
• Left the Microsoft Family group

The links to change my privacy settings (like https://account.xbox.com/settings or https://www.xbox.com/settings) don’t work for me — they either don’t load properly or give me an error.

So I have no way to access or fix my privacy settings.

Please help me remove the child account restrictions on my profile so I can access all Xbox features as an adult.

Thank you,

Tony261271