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Only user in family, yet still can't manage any of the settings or leave

Anonymous
2025-05-21T23:20:27+00:00

Hey there. I'm a minor, but considered old and responsible enough to manage myself when it comes to online activities. I used to be in a family with my father and two siblings, but everyone has since been removed from the family as to grant us freedoms. Issue is, rather than being in no family, I'm still in one, just alone. I can't tell if I'm considered a child or parent account; I can't open settings or manage anything, but the suggested features and my ability to invite organizers seem to imply I'm a parent account. This all wouldn't be an issue, but it seems like some old restrictions are still in place keeping me from accessing online play. Minecraft, for example, tells me I cannot play due to account settings.

The Family Safety app doesn't seem to think I'm in a family group at all, but I still don't have access to any account settings, obstensibly because of the family I'm in. Generally, just very contradictory information here.

Not sure why I bothered censoring my name, since apparently y'all can see it anyway.

Windows for home | Windows 10 | Family and online safety

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Darhyl Amizola 43,335 Reputation points Independent Advisor
    2025-05-22T01:04:45+00:00

    Hey Avery!

    Nice to meet you! I'm Darhyl, an Independent Advisor.

    Based on your description, your account may have been the Organizer in your Microsoft family however, the system can still detect that your account is only a Child account due to its registered age upon creating the account.

    To fix this, kindly create a new Microsoft adult account with a new email address on account.microsoft.com

    Note: Ensure that the adult account's birthdate is registered as 22 years old or older.

    Once you're done, using your child/main account, add the newly created adult account to your family as an "Organizer" then using your adult account, remove the child account from your Microsoft family and re-add it as a "Family Member"

    Note: It is important that the adult account is the "Organizer", and your child/main account is the "Family member" to make this work.

    Once it is done, you can proceed using the adult account to manage your child account's privacy settings according to the official Xbox website: https://support.xbox.com/help/family-online-saf...

    "Sign in to the adult/Organizer Microsoft account at Xbox.com.

    Select the adult account's gamertag, and then select the More actions button (…).

    Select Xbox settings, and then select Privacy & online safety. Because you’re accessing sensitive info, you might have to enter your password or PIN.

    Select the gamertag of your main/child account that you want to manage.

    Select the Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety tab or the Privacy tab.

    Review your current settings and update these options as "Allow":

    > You can play with people outside of Xbox Live.

    > You can create and join clubs

    > You can join Multiplayer matches

    > You can add friends.

    Submit to save your changes.

    Then select Submit to save your changes.

    Note: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved."

    Wait up to 24 hours to make sure the changes will be applied.

    Then have your main account sign out and re-sign in to the Microsoft Store and Minecraft Launcher to see if the multiplayer works.

    Thank you for your kindness and understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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