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Repeated Crashes (automatic reboots) and WHEA Logger Errors (7800X3D / B650M) – Tried Everything, Still Unstable

Anonymous
2025-05-28T15:07:35+00:00

System Specs

  • CPU: AMD Ryzen 7 7800X3D (stock)
  • GPU: NVIDIA RTX 5070 Ti
  • Motherboard: Gigabyte B650M Gaming Plus WiFi
  • RAM: KLEVV DDR5 32GB (2×16GB) CL30, 6000 MHz – also tested another kit
  • PSU: InWin 750W Gold
  • OS: Windows 11 (fully updated, fresh installs performed multiple times)
  • Storage: Several SSDs (not the crash source)

My PC randomly reboots during gaming or other demanding tasks. Sometimes it happens within 5–25 minutes, occasionally after 1–2 hours. There used to be a BSOD, but i reinstalled as windows 11 (was on 10) and now its just a hard reset. I’ve tried nearly everything and continue to get hardware-level WHEA Logger errors in Event Viewer and consistent crashes in games.

Event Viewer Output

  • WHEA-Logger Event ID 19: “A fatal hardware error has occurred.” "
  • Kernel-Power Event ID 41: Unexpected shutdown
  • VSS errors (8193, 13) and PerfLib 1008 also appear, but only during shutdown
  • Some WHEA events reference amdkmdag.sys, kernel mode driver, and PCIe addresses

RAM Testing

  • Tested both sticks individually — both sticks individually led to crashes
  • Also tested a completely different 32GB DDR5 kit (from my brother’s system) that works flawlessly on his PC — still crashed in mine
  • Ran MemTest86 and MemTest5 with extended configs (anta777) — no errors although both times i ran Memtest it froze (first in 4th pass and second time 10 mins into 1st pass)
  • Tried /EXPO at 6000 MHz — unstable
  • RAM is set to 4800Mt/s - stock (although label says 6000mHz)

BIOS and Settings

  • BIOS updated to latest from Gigabyte. All settings default.

Power and Stability Tests

  • PSU is an InWin 750W Gold
  • HWInfo shows stable 12V/5V rails, no visible spikes
  • Ran OCCT’s Power Test — system does not reboot during this
  • No overheating (CPU ~70°C under load, GPU ~63°C, RAM ~43°C)

Drivers and OS

  • Clean reinstalled Windows 11 several times on different drives
  • Used DDU to clean GPU drivers and reinstalled drivers
  • All chipset, motherboard, and firmware drivers updated
  • No overclocking

I unfortunately don’t have access to another AM5 motherboard or high-quality PSU to isolate variables further.

Windows for home | Windows 11 | Performance and system failures

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  1. DYARI BARHAM 34,346 Reputation points Independent Advisor
    2025-06-01T08:52:03+00:00

    Thanks for updating me.

    The new log still indicates the same issue.

    If you’re open to it, try downgrading the BIOS to a version such as F31 or F32, which has shown better stability on some AM5 platforms.

    Or, use the AMD Ryzen Balanced Power Plan, or create a custom plan with the minimum and maximum CPU state set to 99%.

    If you're able to, testing the CPU on another AM5 motherboard would help confirm whether the issue is with the processor or the board.

    Please keep me posted.

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  2. Anonymous
    2025-05-31T09:00:19+00:00

    Hey, thankyou for the advice, I thought it worked - working for a good few hours but the crashes returned seemingly out of nowhere.

    https://1drv.ms/u/c/20c49201fabc34b0/EdeKpE8MvOJPh79LS5Nf0UIB3uPRH0DDJhS-JtsBpMOcmg?e=o4wOQi

    Here are the logs from today, as you can see the system was fine last night under heavy load. But today it’s crashing in under 15 minutes repeatedly just on windows with Firefox open.

    It was on the latest bios (f34a) it even tried f33 which was the latest stable release for this mobo and no change.

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  3. DYARI BARHAM 34,346 Reputation points Independent Advisor
    2025-05-30T04:07:37+00:00

    Thank for updating me.

    The log file and your extensive troubleshooting indicate the WHEA Logger Event ID 19 and Kernel-Power Event ID 41, which indicates instability in CPU and motherboard.

    Therefore, set SOC voltage manually to 1.20V in BIOS not auto and disable Core Performance Boost temporarily.

    Also, set CPU LLC to a medium level.

    It is also best to update to the latest BIOS version if you haven't updated it yet.

    After that check to see if the issue is fixed.

    Please keep me posted.

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  4. Anonymous
    2025-05-29T10:31:38+00:00

    Hey Dyari,

    Thankyou for your support.

    There were no minidump files found.

    Here are the event viewer system logs: https://1drv.ms/u/c/20c49201fabc34b0/EYIYlxwO4eVEiA3Ah-_Ms0oBGkQFfs7aoOBspN33xym1Rg?e=E2GBEG

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  5. DYARI BARHAM 34,346 Reputation points Independent Advisor
    2025-05-28T17:37:52+00:00

    Hi NajeebFarooqi,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    Please go to C:\Windows\Minidump and copy any minidump files you find to your desktop. Afterward, share these files through OneDrive or Google Drive so we can analyze them and identify the specific file that's causing the crash.

    https://answers.microsoft.com/en-us/windows/for...

    If the folder is empty, kindly share the Event viewer logs:

    https://www.yourwindowsguide.com/2017/12/how-to...

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