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Teams for Outlook on Mac add-in missing

Clarkson, Michael 31 Reputation points
2022-04-21T22:47:50.537+00:00

I've been using Outlook for Mac with Office365 (latest release, 16.60) for work for a few months. I have it for both my primary work email as well as a client email address, both on Office365 accounts. I had the Teams Add-in up and working for a while when today I went to create a meeting and it was missing. When I checked my add-ins not only could I not see it, I can't even find it to re-install it. I've talked to support for both of my email accounts and neither side disabled it. One of the accounts uses Teams and the other doesn't, so at least one of my Outlook accounts has a full Teams license. I can see the Share to Teams button, but not the one to create a Teams meeting. Teams also doesn't show up under Get Add-ins or as an add-in in My add-ins. Yes, I also tried to create a new event and checked under the "..." menu to make sure it wasn't hiding under there.

Microsoft Teams | Microsoft Teams for business | Other
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  1. Yuki Sun-MSFT 41,376 Reputation points Moderator
    2022-04-22T06:59:26.697+00:00

    Hi @Clarkson, Michael ，

    Are you using the New Outlook for Mac? If this is the case, there's no Teams Meeting option on the ribbon anymore, instead, we can turn on the toggle of "Teams Meeting" when scheduling a new event from the account which has the Teams license:
    195471-01.jpg

    If you are using the Legacy Outlook, I checked it on my Outlook for Mac(16.60) and the Teams Meeting option is still there so seems to me that it's not likely to be a issue with this particular release:
    195424-02.jpg

    Given this, I'd recommend trying to remove the account which users Teams from Outlook, then add it back and see if the Teams Meeting add-in can be seen. Should it still doesn't work, please log in to Outlook web app(outlook.office.com) and see if the Teams meeting option is there, see Teams Meeting add-in in Outlook Web App.

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  1. Clarkson, Michael 31 Reputation points
    2022-04-22T13:58:14.947+00:00

    Thank you. This change wasn't obvious when I was creating my last meeting and I guess the new Mac version doesn't count it as an add-in the way other add-is work.

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