This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
so there is this update called the KB5060842 2025- 06 update that i can't install and it shows me an install error and to try again, i did this multiple times and i used the troubleshooter to fix the issue but it didn't work, may you please help me on how to diagnose this issue and fix the update issue with this newest update.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
i dont have an update fail, but the thing is guys, uh.. my 2025-06 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5060999) this thing is not downloading. its not that my data ended since im using bing as test yes i still have data left, so why is my 2025-06 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5060999) stuck at 0% in downloading? i have no idea. please help me
Hello Jones! Thank you for reaching out. I am Tin, an independent advisor, and glad to assist you today with this issue. If you get an installation error when you try installing KB5060842- the June 2025 Cumulative Update for Windows 11 24H2, and if the troubleshooter hasn't helped, here's a complete step-by-step guide to diagnose and fix the problem:
Let’s first find out what exactly failed.
Steps, go to Settings → Windows Update → Update history → Scroll to Failed updates.
Find KB5060842 and note the error code (e.g., 0x800f0922, 0x80070002, etc.).
Tell me the code if you're not sure what it means — I’ll help interpret it.
If the error code is generic or unknown, start with general fix methods.
Step A: Reset Windows Update Components
Open Command Prompt as Administrator, then run these one by one:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
This clears and resets update cache, which often fixes stubborn update errors.
Step B: Use DISM & SFC
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
Let both complete (they can take a while). This checks and repairs Windows components.
You can manually download and install the KB:
Visit the Microsoft Update Catalog.
Download the correct version for your system (e.g., x64-based Windows 11 24H2).
Run the .msu file manually.
If this fails, it often provides a different error code—note it and share it.
Run this in PowerShell (as admin):
Get-WindowsUpdateLog
It will generate a log file on your desktop. Search the log for KB5060842 and error phrases like FAILURE, FATAL, or ERROR.
If you're comfortable sharing parts of that log, I can help interpret it.
Please try these steps and let me know how it goes. If you run into any issues, just reply back with the details.
Best regards,
Tin
I am facing same issue
Hello Tin, I am facing the same issue, and the error code is the same, 0x80073712.
If a branded PC ensure you have updated bios/drivers via that PC makers shortcut or their web support page
