Share via

My windows update can not be installed due to hardware issues but I dont know why?

Anonymous
2025-05-16T08:57:17+00:00

I tried to update my windows and it gave me that there is a hardware incompatibility which it pointed out being my Western Digital NVME SSD.

How to fix or bypass this as I can't think of a way why my SSD is not compatible.

Here is the full error message it gives:

x Western Digital NVMe Disk

Your PC has hardware that isn't ready for this version of Windows. Windows Update will automatically offer you this version of Windows once the issues have been resolved.

My Western Digital SSD is WD_BLACK SN770 2TB with only around 800GB used as of now.

Thank you for your help

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-05-16T09:39:46+00:00

    Hello,

    Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

    There is a 24H2 compatibility hold for some Western Digital (WD) SSDs. This means those SSDs may not be able to update to Windows 11 version 24H2 yet.

    Please check your PC manufacturer’s website or the WD website to see if there is a firmware update for your SSD.

    Important: Before updating the firmware, make sure to back up all important files.

    You can use the Western Digital Dashboard to check for firmware updates:
    https://support-en.wd.com/app/answers/detailweb...

    Here’s a recent discussion for more information:

    https://answers.microsoft.com/thread/6d94ace9-1e2f-4f24-ac91-fed11ac6ab18

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

    Let me know if you still need more help.

    Best regards,

    Gunasekar N

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-06-29T00:23:58+00:00

    I have a similar problem with the same drive model. I updated the firmware and still no luck. Is there anything else I can try?

    0 comments