Bluetooth headphones keep randomly disconnecting without being displayed as disconnected

Hi there!

I do have a problem with my Bluetooth connection for about 2 years now, which I couldn't find a solution for. So I hope someone can help me here.

When watching videos or listening to music on my laptop, I use a pair of Bluetooth headphones. Sometimes and with no apparent cause, sound will completely stop playing. In the settings menu under 'Bluetooth & devices' the headphones will still be displayed as connected for about 20s despite no sound playing anymore and when I try to manually disconnect them it says 'Couldn't disconnect'. After that they will be displayed as 'Not connected', but reconnecting them again isn't possible either. The only way to get my headphones to play sound again is to restart them completely and reconnect. Then most of the times the same thing will happen again 1-2 minutes later, making it almost impossible to use my headphones. Even after restarting my laptop, the problem still persists.

The problem does occur pretty randomly. On some days everything works fine, on others I need to restart my headphones once or twice, on other days I can't really use them at all.

I did encounter the same problem with another pair of wireless headphones, also my headphones work flawlessly with any other device, which makes me think the problem lies with my laptop. I already tried updating all relevant drivers and using the generic Bluetooth driver.

My laptop is a 4 years old Acer Nitro 5.

Please let me know, if there are any other specifications of my device or system you need. I am also sorry about any language mistakes I made, since English isn't my first language.

Any help is appreciated! Tank you!