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Windows 11 24H2 Failed to Install

Anonymous
2025-06-26T01:49:01+00:00

I have tried multiple times to upgrade to Windows 11 24H2, but it won't install. When I try to upgrade, it freezes (twice so far at 60%, once at 31%; all with the same loading circle position, if that matters), so I am forced to restart the computer and try again.

My first attempt was using Windows Update through the power menu. All I did was click "Update and Restart" in the power menu, and waited for it to finish. It froze, and so I had to turn off and turn on the computer. The second time was the same, except I tried through Windows Update in Settings. I did do an sfc /scannow (which came back with nothing) and also disabled some programs that changed system preferences, but not to my surprise, it failed. The third time, I downloaded a Windows 11 ISO. Before this, I did another sfc /scannow, as well as a DISM; both came back okay. I also made copies of all my important files before mounting the ISO and using the setup executable to install the upgrade. Guess what? Froze at 31%. It gave me the error code 0xc1900101 - 0x40021 (see below).

I don't know what to do. Please help me.

OS Name Microsoft Windows 11 Pro

Version 10.0.22631 Build 22631

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name MAIN-FLOOR-PC

System Manufacturer Micro-Star International Co., Ltd.

System Model MS-7B17

System Type x64-based PC

System SKU Default string

Processor Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 6 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. A.90, 6/11/2020

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Micro-Star International Co., Ltd.

BaseBoard Product MPG Z390 GAMING EDGE AC (MS-7B17)

BaseBoard Version 2.0

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume3

Locale United States

Hardware Abstraction Layer Version = "10.0.22621.2506"

User Name MAIN-FLOOR-PC[User Name]

Time Zone Nuh Uhhhh 🎵🎶🎵

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.9 GB

Available Physical Memory 20.0 GB

Total Virtual Memory 63.2 GB

Available Virtual Memory 48.4 GB

Page File Space 31.3 GB

Page File C:\pagefile.sys

Kernel DMA Protection YapYapYap

Virtualization-based security YapYapYap

Windows Defender Application Control policy YapYapYap

Windows Defender Application Control user mode policy YapYapYap

Device Encryption Support Bruh I ain't sayin allat

A hypervisor has been detected. Features required for Hyper-V will not be displayed.

Windows for home | Windows 11 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

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  1. Anonymous
    2025-06-27T03:09:26+00:00
    1. https://drive.google.com/file/d/1Zf9AbfEeegMM7bxKYZ1GI4efo7ZcFH-1/view?usp=drive\_link
    2. Can't create an account; please link the files in Google Drive.
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  2. Anonymous
    2025-06-27T01:27:19+00:00

    Didn't work.

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  3. Anonymous
    2025-06-26T20:12:13+00:00

    I will try this.

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  4. Anonymous
    2025-06-26T08:11:19+00:00
    1. Please run the V2 log collector and post a share link into this thread using drop box, or google drive

    BSOD - Posting Instructions - Windows 10 Forums

    BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1

    1. Run: upgrade_failure_info > post a share link

    https://www.tenforums.com/attachments/bsod-crashes-debugging/353454d1638278360-batch-files-use-bsod-debugging-upgrade_failure_info.bat

    Batch files for use in BSOD debugging - Windows 10 Help Forums

    Batch files for use in BSOD debugging - Windows 10 Help Forums

    1. Run Tuneup plus > post a share link

    https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

    Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

    Batch files for use in BSOD debugging - Windows 10 Forums

    1. Open administrative command prompt and copy and paste:

    fltmc

    schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\TargetVersionUpgradeExperienceIndicators" /s

    dism /online /get-drivers /format:table >c:\drivers.txt

    Post share links.

    For share links please use drop box or google drive.

    Make sure that links are available without sign in.

    https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop

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  5. Anonymous
    2025-06-26T07:12:01+00:00

    Hello,

    Thanks for posting in the Microsoft community.

    I understand that you're encountering issues installing Windows 11 on your PC, and I'm sorry for the inconvenience this has caused. Let's work through this together.

    To resolve the issue, here are some steps you can try:

    1. Update BIOS

    Your BIOS is from 2020. MSI has released newer versions for Z390 boards that improve Windows 11 compatibility.

    • Go to MSI Support for Z390 Gaming Edge AC.
    • Download the latest BIOS and follow their instructions carefully.
    • Important: Back up your data and ensure stable power before flashing BIOS.

    2. Disable Virtualization in BIOS

    • Enter BIOS (usually by pressing DEL or F2 at startup).
    • Disable Intel VT-d and Intel Virtualization Technology.
    • Save and exit.

    3. Temporarily Disable TPM and Secure Boot

    • In BIOS, disable TPM and Secure Boot temporarily.
    • These can be re-enabled after the upgrade.

    4. Clean Boot and Minimal Drivers

    • Boot into Windows.
    • Run msconfig → Services tab → check Hide all Microsoft services → click Disable all.
    • In Startup tab → disable all items.
    • Restart.
    1. Uninstall Problematic Drivers

    To eliminate potential driver conflicts during the upgrade:

    • Open Device Manager.
    • Uninstall the following:
      • Display adapters – temporarily switch to the Microsoft Basic Display Adapter.
      • Network adapters – especially any Intel Wi-Fi or Bluetooth drivers.
    • After uninstalling, restart your computer.
    • Then, attempt the upgrade again.

    6. Try the ISO Upgrade Again

    • Mount the ISO.
    • Run setup.exe as Administrator.
    • Choose Keep personal files and apps.

    I hope this helps. Please let me know if you need any further assistance.

    Best wishes,

    Similoluwa | Microsoft Community Support

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