- https://drive.google.com/file/d/1Zf9AbfEeegMM7bxKYZ1GI4efo7ZcFH-1/view?usp=drive\_link
- Can't create an account; please link the files in Google Drive.
Windows 11 24H2 Failed to Install
I have tried multiple times to upgrade to Windows 11 24H2, but it won't install. When I try to upgrade, it freezes (twice so far at 60%, once at 31%; all with the same loading circle position, if that matters), so I am forced to restart the computer and try again.
My first attempt was using Windows Update through the power menu. All I did was click "Update and Restart" in the power menu, and waited for it to finish. It froze, and so I had to turn off and turn on the computer. The second time was the same, except I tried through Windows Update in Settings. I did do an sfc /scannow (which came back with nothing) and also disabled some programs that changed system preferences, but not to my surprise, it failed. The third time, I downloaded a Windows 11 ISO. Before this, I did another sfc /scannow, as well as a DISM; both came back okay. I also made copies of all my important files before mounting the ISO and using the setup executable to install the upgrade. Guess what? Froze at 31%. It gave me the error code 0xc1900101 - 0x40021 (see below).
I don't know what to do. Please help me.
OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MAIN-FLOOR-PC
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7B17
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. A.90, 6/11/2020
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MPG Z390 GAMING EDGE AC (MS-7B17)
BaseBoard Version 2.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name MAIN-FLOOR-PC[User Name]
Time Zone Nuh Uhhhh 🎵🎶🎵
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 20.0 GB
Total Virtual Memory 63.2 GB
Available Virtual Memory 48.4 GB
Page File Space 31.3 GB
Page File C:\pagefile.sys
Kernel DMA Protection YapYapYap
Virtualization-based security YapYapYap
Windows Defender Application Control policy YapYapYap
Windows Defender Application Control user mode policy YapYapYap
Device Encryption Support Bruh I ain't sayin allat
A hypervisor has been detected. Features required for Hyper-V will not be displayed.
Windows for home | Windows 11 | Install and upgrade
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
7 answers
Sort by: Most helpful
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Anonymous
2025-06-27T03:09:26+00:00 -
Anonymous
2025-06-26T20:12:13+00:00 I will try this.
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Anonymous
2025-06-26T08:11:19+00:00 - Please run the V2 log collector and post a share link into this thread using drop box, or google drive
BSOD - Posting Instructions - Windows 10 Forums
BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)
https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1
- Run: upgrade_failure_info > post a share link
Batch files for use in BSOD debugging - Windows 10 Help Forums
Batch files for use in BSOD debugging - Windows 10 Help Forums
- Run Tuneup plus > post a share link
https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat
Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums
Batch files for use in BSOD debugging - Windows 10 Forums
- Open administrative command prompt and copy and paste:
fltmc
schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"
reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\TargetVersionUpgradeExperienceIndicators" /s
dism /online /get-drivers /format:table >c:\drivers.txt
Post share links.
For share links please use drop box or google drive.
Make sure that links are available without sign in.
https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop
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Anonymous
2025-06-26T07:12:01+00:00 Hello,
Thanks for posting in the Microsoft community.
I understand that you're encountering issues installing Windows 11 on your PC, and I'm sorry for the inconvenience this has caused. Let's work through this together.
To resolve the issue, here are some steps you can try:
1. Update BIOS
Your BIOS is from 2020. MSI has released newer versions for Z390 boards that improve Windows 11 compatibility.
- Go to MSI Support for Z390 Gaming Edge AC.
- Download the latest BIOS and follow their instructions carefully.
- Important: Back up your data and ensure stable power before flashing BIOS.
2. Disable Virtualization in BIOS
- Enter BIOS (usually by pressing
DELorF2at startup). - Disable Intel VT-d and Intel Virtualization Technology.
- Save and exit.
3. Temporarily Disable TPM and Secure Boot
- In BIOS, disable TPM and Secure Boot temporarily.
- These can be re-enabled after the upgrade.
4. Clean Boot and Minimal Drivers
- Boot into Windows.
- Run
msconfig→ Services tab → check Hide all Microsoft services → click Disable all. - In Startup tab → disable all items.
- Restart.
- Uninstall Problematic Drivers
To eliminate potential driver conflicts during the upgrade:
- Open Device Manager.
- Uninstall the following:
- Display adapters – temporarily switch to the Microsoft Basic Display Adapter.
- Network adapters – especially any Intel Wi-Fi or Bluetooth drivers.
- After uninstalling, restart your computer.
- Then, attempt the upgrade again.
6. Try the ISO Upgrade Again
- Mount the ISO.
- Run
setup.exeas Administrator. - Choose Keep personal files and apps.
I hope this helps. Please let me know if you need any further assistance.
Best wishes,
Similoluwa | Microsoft Community Support