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optane feature not supported in ahci mode
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Anonymous
Hi,
I have an Hp laptop with NVMe M.2 Ssd. It has optane memory app installed .
But when i open the app it says "optane feature not supported in ahci mode".
I checked Bios in UEfI mode on startup. It has no option to change anything.
Thanks for the help
Windows for home | Windows 10 | Install and upgrade
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Anonymous
2025-07-02T02:11:52+00:00 Hello ,
Thankyou so much for your reply . I have no more questions.
Again thankyou very much for you help
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Solamillo Charity 20,260 Reputation points Independent Advisor2025-06-30T19:11:27+00:00 Thank you for the detailed information. Your laptop model, HP ENVY x360 Convertible 15-cn0xxx, does not support Intel Optane memory acceleration.
HP locked down advanced BIOS settings on this model series.
For further questions or assistance in regards to your HP laptop, please contact HP for further assistance on this. https://support.hp.com/ph-en
Please let me know if you have any more questions, I'll do my best to respond as soon as possible.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install.
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Anonymous
2025-06-30T18:52:18+00:00 Hi,
Thanks for the reply. I am attaching a photo here, please check and let me know.
Thankyou
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Solamillo Charity 20,260 Reputation points Independent Advisor
2025-06-30T18:27:32+00:00 Hello there! I am Charity, I'm an Independent Advisor. I'm glad to help you today!
Thank you for the information. You're seeing "Optane feature not supported in AHCI mode" because Optane requires RAID mode, not AHCI.
If BIOS has no RAID option, your laptop may not support Optane acceleration. Check for BIOS updates. I can also check for you.
May I ask what is the model of your HP Laptop?
Press Windows + R to open the Run dialog.
Type msinfo32 and press Enter. This opens the System Information window.
In the System Summary section, look for the following:
System Summary: View general information such as the operating system version, processor details, and installed memory (RAM)..
BaseBoard Manufacturer: This is your motherboard's manufacturer.
BaseBoard Product: This is your motherboard's model number.
Kind Regards,
Charity
Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.